LiveHelpNow - Customer Support Blog
Our Customer Support Blog is your one-stop shop for valuable insights, tips, and best practices. Whether you are a customer support professional, a team leader, or a business owner, this curated collection of resources will help you elevate your support game.
Meet Your Tireless Tier-1: Conversational AI That Resolves Most Questions Instantly
09/18/2025 By: Maria Rush
Not long ago, I stumbled on a stat that caught me off guard: nearly 80% of customer conversations in some businesses are already handled by AI. At first, that number felt too high. But it’s real, a...
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What Is Multi Tenant Software?
09/16/2025 By: Maria Rush
Let me tell you a story. A friend who runs an agency once told me he had five different logins just to answer support questions for his clients. Five. Every time a ticket came in, he’d have to s...
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Omnichannel Customer Support: One Inbox to Rule Them All
09/09/2025 By: Maria Rush
Have you ever tried to juggle multiple customer support channels at once? You’re answering a chat, an email pings, and then the phone rings. It’s like trying to make spaghetti, fold laundry, and ...
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AI Sentiment Analysis: What If Your AI Could Actually Understand Emotion?
09/08/2025 By: Maria Rush
Ever read a chat transcript and wish you’d known what your customer was actually feeling in the moment? That’s the promise of AI sentiment analysis. It’s not just a neat trick, it’s one of th...
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Best Live Chat Software for Business: 2025 Complete Guide to Boost Customer Engagement
09/07/2025 By: Mary Dellosa
Live chat software helps businesses boost sales, improve support, and keep customers happy. Fast replies can seal deals and stop buyers from going to rivals. What is Live Chat Software for Bus...
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Guide to SaaS Pricing Models: Why Flexibility Matters More Than Ever
09/02/2025 By: Maria Rush
Pricing is tricky. Especially when you’re running a SaaS business. You want to make money (of course), but you also want customers to stick around. And maybe even tell their friends about you. That...
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AI Customer Service: Smarter Support Without Losing the Human Touch
08/20/2025 By: Maria Rush
AI is everywhere right now. You’ve seen it. Chatbots that answer questions, tools that route tickets, even analytics dashboards that promise to “revolutionize support.” But here’s the ques...
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7 Best Zendesk Alternatives to Try Before You Renew Your Subscription
08/12/2025 By: Maria Rush
Table Of Contents Quick Comparison Table1. LiveHelpNow — Best All-in-One Zendesk Alternative for Value and Support2. Freshdesk — Popular,...
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Generative AI Chatbots for Always-On Support: What Businesses Need to Know
08/06/2025 By: Maria Rush
You know how it goes. Customer messages don’t stop just because it’s midnight. But your support team? They need sleep. That’s where an AI customer service chatbot comes in. It’s like hirin...
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Social Media Customer Service Software: A Practical Guide for Busy Support Teams
07/29/2025 By: Maria Rush
Table Of Contents Why Social Media Is the New Customer Support FrontlineWhat Is Social Media Customer Service Software?How to Use Social Medi...
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