Jan
10

01/10/2025       By: Natalya Bucuy

Having to repeat oneself multiple times is probably one of the most annoying things humans experience on the daily basis. Just ask your mom.  Or, better yet, your customers. According t...

Jan
08

01/08/2025       By: Brandon Stillwell

Table Of Contents What Is First Call Resolution?How to Calculate First Call ResolutionImproving First Call ResolutionImplementing Strategies ...

Jan
08

01/08/2025       By: Natalya Bucuy

It’s not a secret that happy employees make happy customers.      When employees love their jobs, their work performance and engagement is better. With more effort comes...

Dec
22

12/22/2024       By: Natalya Bucuy

Of oInnovation. Quality. Service. These are values Carolina Biological Supply Company holds close to its heart. It instills these principles into everything it does, from staff training to its pro...

Dec
22

12/22/2024       By: Brandon Stillwell

Today’s consumers have never had more choices when it comes to product or service providers. This means that a solid customer support team is even more important when it comes to attracting and ret...

Dec
21

12/21/2024       By: Natalya Bucuy

What is one difference between jobs in customer support vs customer experience?  To help you differentiate between jobs in customer support and customer experience, we asked founders and busi...

Dec
14

12/14/2024       By: Maria De Jesus

Discover how our omnichannel solution integrates NetSuite and LiveHelpNow to enhance customer interactions and streamline operations Ensuring a seamless and consistent customer experience across m...

Dec
07

12/07/2024       By: Natalya Bucuy

Table Of Contents What is a loyalty program?Tiered Loyalty ProgramsE.L.F.’s Beauty SquadMission-Driven Customer Loyalty ProgramsPersonalize...

Dec
06

12/06/2024       By: Natalya Bucuy

Table Of Contents What is Outsourced Customer Service?What are the pros of outsourced customer service?What are the cons of outsourced custom...

Nov
21

11/21/2024       By: Brandon Stillwell

It’s no secret that customers are the lifeblood of any business. Business success is impossible to achieve if you’re leaving your customers angry with your products, services, or customer ser...