LiveHelpNow - Customer Support Blog
Our Customer Support Blog is your one-stop shop for valuable insights, tips, and best practices. Whether you are a customer support professional, a team leader, or a business owner, this curated collection of resources will help you elevate your support game.
AI-Driven Ticket Prioritization: The Smarter Way to Manage Support Queues
10/09/2025 By: Maria Rush
Rethinking Response Times with AI-Driven Ticket Prioritization I’ve been in customer support long enough to see one pattern repeat itself: When your team gets flooded with tickets, they spend as...
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Why Every Business Needs a Cloud Based Phone System with Voice Analytics
10/08/2025 By: Maria Rush
A cloud based phone system is becoming one of the most important tools for modern customer support. I’ve never written about this before, but it’s something I’ve been thinking about a lot, espe...
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AI Copilot for Agent Support and Improved CX
10/03/2025 By: Maria Rush
A lot of businesses rushed into chatbots. It sounded great. Automate support, cut costs, scale without adding more people. But here’s the problem. Customers don’t really love being left alone ...
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The Power of SMS in Customer Service
10/01/2025 By: Maria Rush
Not long ago, every company wanted an app. Then came push notifications. Then social media feeds. The problem? Customers didn’t really care. They never stopped using text. SMS is still the chann...
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HIPAA-Compliant Customer Support: What Every Healthcare Provider Needs to Know
09/25/2025 By: Maria Rush
Healthcare providers handle sensitive information every day. One email, one chat, one support ticket can carry patient details. That’s why using HIPAA compliant software isn’t optional. It’s th...
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Meet Your Tireless Tier-1: Conversational AI That Resolves Most Questions Instantly
09/18/2025 By: Maria Rush
Not long ago, I stumbled on a stat that caught me off guard: nearly 80% of customer conversations in some businesses are already handled by AI. At first, that number felt too high. But it’s real, a...
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What Is Multi Tenant Software?
09/16/2025 By: Maria Rush
Let me tell you a story. A friend who runs an agency once told me he had five different logins just to answer support questions for his clients. Five. Every time a ticket came in, he’d have to s...
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Omnichannel Customer Support: One Inbox to Rule Them All
09/09/2025 By: Maria Rush
Have you ever tried to juggle multiple customer support channels at once? You’re answering a chat, an email pings, and then the phone rings. It’s like trying to make spaghetti, fold laundry, and ...
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AI Sentiment Analysis: What If Your AI Could Actually Understand Emotion?
09/08/2025 By: Maria Rush
Ever read a chat transcript and wish you’d known what your customer was actually feeling in the moment? That’s the promise of AI sentiment analysis. It’s not just a neat trick, it’s one of th...
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Best Live Chat Software for Business: 2025 Complete Guide to Boost Customer Engagement
09/07/2025 By: Mary Dellosa
Live chat software helps businesses boost sales, improve support, and keep customers happy. Fast replies can seal deals and stop buyers from going to rivals. What is Live Chat Software for Bus...
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