LiveHelpNow - Customer Support Blog
Our Customer Support Blog is your one-stop shop for valuable insights, tips, and best practices. Whether you are a customer support professional, a team leader, or a business owner, this curated collection of resources will help you elevate your support game.
Customer Service Operations Playbook: How to Reduce Costs & Improve CX
02/20/2025 By: Maria De Jesus
Table Of Contents Why Customer Service Operations Matter More Than EverWhat is Customer Service Operations?Step 1: Automate Where It Makes Se...
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The Best Service Desk Software for Small Businesses: Features You Need
02/12/2025 By: Maria De Jesus
Table Of Contents What Is Service Desk Software?Why Small Businesses Need Service Desk SoftwareThe Biggest Benefits:Trending NowKey Features ...
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Simplify Support with Customer Service Ticketing Systems
01/28/2025 By: Maria De Jesus
Table Of Contents What Is a Customer Service Ticketing System?Key Benefits of Customer Support Ticketing SystemsEmerging Trends in Customer S...
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From Chaos to Clarity: How Workflow Management Software Drives Productivity
01/23/2025 By: Maria De Jesus
Table Of Contents What is Workflow Management Software?Why Businesses Need Workflow Management ToolsFeatures That Make Workflow Management So...
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Top 3 Reasons Your First Call Resolution (FCR) Rates are Down
01/10/2025 By: Natalya Bucuy
Having to repeat oneself multiple times is probably one of the most annoying things humans experience on the daily basis. Just ask your mom. Or, better yet, your customers. According t...
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First Call Resolution: What It Is and How to Improve It
01/08/2025 By: Brandon Stillwell
Table Of Contents What Is First Call Resolution?How to Calculate First Call ResolutionImproving First Call ResolutionImplementing Strategies ...
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Six Ways to Make Your Customer Service Agents Love Their Jobs
01/08/2025 By: Natalya Bucuy
It’s not a secret that happy employees make happy customers. When employees love their jobs, their work performance and engagement is better. With more effort comes...
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Ticket Management Made Easy for Carolina Biological Supply
12/22/2024 By: Natalya Bucuy
Of oInnovation. Quality. Service. These are values Carolina Biological Supply Company holds close to its heart. It instills these principles into everything it does, from staff training to its pro...
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7 Essential Customer Service Communication Skills
12/22/2024 By: Brandon Stillwell
Today’s consumers have never had more choices when it comes to product or service providers. This means that a solid customer support team is even more important when it comes to attracting and ret...
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What is the difference between customer support and customer experience?
12/21/2024 By: Natalya Bucuy
What is one difference between jobs in customer support vs customer experience? To help you differentiate between jobs in customer support and customer experience, we asked founders and busi...
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