May
08

05/08/2023       By: Natalya Bucuy

Ask members of any customer support team about their jobs and difficult customer service situations will surely come up. The customer service industry is full of difficult customer examples. And so, ...

May
01

05/01/2023       By: Natalya Bucuy

My son is a senior in high school. All of you parents out there in the same boat know what that means: college choices. To help our kids make the right choice we take off on the journey with them. We...

Apr
05

04/05/2023       By: Natalya Bucuy

Successful customer experience strategies can help a company stand out against the competition. Let’s face it, your business does have competition. So, let stellar customer service push you to the h...

Mar
29

03/29/2023       By: Natalya Bucuy

Real-life customer experience examples serve as a vivid illustration of what’s important in business. After all, how the experience makes the customers feel will determine how they remember your bu...

Feb
27

02/27/2023       By: Natalya Bucuy

Text. Your. Customers. If this concept makes you pause and ask why you have come to the right place. Recent texting statistics show that texting is no longer a purely personal communication channel. C...

Feb
06

02/06/2023       By: Natalya Bucuy

Empathy statements take customer service to a new, more personal level. They address and validate customers’ feelings. They help customer support agents stay out of judgment. And they help communic...

Jan
26

01/26/2023       By: Natalya Bucuy

Customer Experience (CX) is vital to any business strategy, big or small. The principle, “Treat others as you would want to be treated,” also applies to customer service. By following thi...

Dec
15

12/15/2022       By: Natalya Bucuy

From the craze of Wordle (which was the top-trending global Google search this year)… …to the Webb space telescope images of the Universe… …the year 2022 certainly delivered happenings big a...

Aug
22

08/22/2022       By: Carl Torrence

Let’s say you’ve built a great eCommerce website. The design, the content, and the product directory are up to the mark.  But the conversion rate isn’t.  What does this say about your audience...

Aug
17

08/17/2022       By: Natalya Bucuy

Quality customer service helps retain customers. As such, offering friendly customer service is critical to the success of your company. In other words, you shouldn’t tell your customers to shut up...