Jun
18

06/18/2024       By: Maria De Jesus

Understanding your customers is more important than ever. LiveHelpNow’s customizable survey feature, with up to 10 questions, offers a powerful way to gather essential feedback. Here’s ho...

Dec
05

12/05/2023       By: Natalya Bucuy

Customer satisfaction is the key to any successful business. A crucial component of satisfying customers is effective communication. Poor communication, on the other hand, can have a devastating impa...

Nov
30

11/30/2023       By: Michael Kansky

Providing round-the-clock customer support is essential for businesses aiming to stay ahead of the competition. Understanding the concept of 24/7 customer support is crucial in grasping its significan...

Nov
13

11/13/2023       By: Natalya Bucuy

Live chat has become an essential tool for online businesses to provide immediate customer support. With the wider use of this tool, it is crucial to ensure that live chat systems are ADA compliant. ...

Oct
24

10/24/2023       By: Natalya Bucuy

Table Of Contents What are customer touchpoints?Why are customer touchpoints important?Exploring Different Types of Customer Touchpoints1. In...

Oct
19

10/19/2023       By: Natalya Bucuy

Customer experience is not just a transactional occurrence. The customer experience journey spans the entire lifecycle of the customer’s interaction with the brand.  Let’s take an exa...

Oct
11

10/11/2023       By: Natalya Bucuy

Artificial intelligence is revolutionizing various industries, and customer service is no exception. With its ability to analyze data, understand natural language, and make informed decisions, AI has ...

Sep
01

09/01/2023       By: Michael Kansky

In this article, we’ll explain all key customer service outsourcing statistics you’ll need to know to make an informed decision on whether to outsource your organization’s customer service ...

Jun
07

06/07/2023       By: Natalya Bucuy

Table Of Contents What Is Customer Loyalty?Understanding the Importance of Maintaining Customer LoyaltyPsychology Behind Repeated Customer Be...

May
25

05/25/2023       By: Brandon Stillwell

Table Of Contents 1. The Customer Experience Podcast2. Crack the Customer Code3. The Modern Customer Podcast4. The CXChronicles Podcast5. The...