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AI-Driven Ticket Prioritization: The Smarter Way to Manage Support Queues

10/09/2025       By: Maria Rush

Rethinking Response Times with AI-Driven Ticket Prioritization I’ve been in customer support long enough to see one pattern repeat itself: When your team gets flooded with tickets, they spend as...

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AI Copilot for Agent Support and Improved CX

10/03/2025       By: Maria Rush

A lot of businesses rushed into chatbots. It sounded great. Automate support, cut costs, scale without adding more people. But here’s the problem. Customers don’t really love being left alone ...

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Meet Your Tireless Tier-1: Conversational AI That Resolves Most Questions Instantly

09/18/2025       By: Maria Rush

Not long ago, I stumbled on a stat that caught me off guard: nearly 80% of customer conversations in some businesses are already handled by AI. At first, that number felt too high. But it’s real, a...

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AI Sentiment Analysis: What If Your AI Could Actually Understand Emotion?

09/08/2025       By: Maria Rush

Ever read a chat transcript and wish you’d known what your customer was actually feeling in the moment? That’s the promise of AI sentiment analysis. It’s not just a neat trick, it’s one of th...

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Top Help Desk Platforms That Balance AI and Human Support

08/20/2025       By: Maria Rush

I remember when everyone thought AI was going to take over support. Bots everywhere, no more humans, just instant answers 24/7. Sounded nice in theory, right? But the reality is when something actual...

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AI Customer Service: Smarter Support Without Losing the Human Touch

08/20/2025       By: Maria Rush

AI is everywhere right now. You’ve seen it. Chatbots that answer questions, tools that route tickets, even analytics dashboards that promise to “revolutionize support.” But here’s the ques...

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Support That Feels Personal: The Power of CRM with Live Chat

08/12/2025       By: Maria Rush

Chatbots are everywhere. But most of them? They’re either too basic or too robotic. They might give you a canned response, but they don’t really help your customer. Now picture this: a chatbot...

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7 Best Zendesk Alternatives to Try Before You Renew Your Subscription

08/12/2025       By: Maria Rush

Table Of Contents Quick Comparison Table1. LiveHelpNow — Best All-in-One Zendesk Alternative for Value and Support2. Freshdesk — Popular,...

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Generative AI Chatbots for Always-On Support: What Businesses Need to Know

08/06/2025       By: Maria Rush

You know how it goes. Customer messages don’t stop just because it’s midnight. But your support team? They need sleep. That’s where an AI customer service chatbot comes in. It’s like hirin...

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Social Media Customer Service Software: A Practical Guide for Busy Support Teams

07/29/2025       By: Maria Rush

Table Of Contents Why Social Media Is the New Customer Support FrontlineWhat Is Social Media Customer Service Software?How to Use Social Medi...

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