Oct
14

10/14/2025       By: Maria Rush

Here’s something I’ve learned after years of watching customer service evolve: your help articles are either working for you, or they’re quietly making your support slower. I’ve seen compa...

Oct
09

10/09/2025       By: Maria Rush

Rethinking Response Times with AI-Driven Ticket Prioritization I’ve been in customer support long enough to see one pattern repeat itself: When your team gets flooded with tickets, they spend as...

Oct
03

10/03/2025       By: Maria Rush

A lot of businesses rushed into chatbots. It sounded great. Automate support, cut costs, scale without adding more people. But here’s the problem. Customers don’t really love being left alone ...

Sep
18

09/18/2025       By: Maria Rush

Not long ago, I stumbled on a stat that caught me off guard: nearly 80% of customer conversations in some businesses are already handled by AI. At first, that number felt too high. But it’s real, a...

Sep
08

09/08/2025       By: Maria Rush

Ever read a chat transcript and wish you’d known what your customer was actually feeling in the moment? That’s the promise of AI sentiment analysis. It’s not just a neat trick, it’s one of th...

Aug
20

08/20/2025       By: Maria Rush

I remember when everyone thought AI was going to take over support. Bots everywhere, no more humans, just instant answers 24/7. Sounded nice in theory, right? But the reality is when something actual...

Aug
20

08/20/2025       By: Maria Rush

AI is everywhere right now. You’ve seen it. Chatbots that answer questions, tools that route tickets, even analytics dashboards that promise to “revolutionize support.” But here’s the ques...

Aug
12

08/12/2025       By: Maria Rush

Chatbots are everywhere. But most of them? They’re either too basic or too robotic. They might give you a canned response, but they don’t really help your customer. Now picture this: a chatbot...

Aug
12

08/12/2025       By: Maria Rush

Table Of Contents Quick Comparison Table1. LiveHelpNow — Best All-in-One Zendesk Alternative for Value and Support2. Freshdesk — Popular,...

Aug
06

08/06/2025       By: Maria Rush

You know how it goes. Customer messages don’t stop just because it’s midnight. But your support team? They need sleep. That’s where an AI customer service chatbot comes in. It’s like hirin...