Natalya Bucuy
Natalya Bucuy is a content marketer at LiveHelpNow. With expertise in customer service and marketing, she has written numerous articles on the topic of customer experience, employee experience, and small business operations.
All articles by this author
Appointment Scheduling Software for Small Businesses
09/06/2023
Modern times bring us digital tools faster than we might realize we need them. Appointment scheduling software is one tool that’s becoming a staple in a small business setting. And for good reasons....
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Supervisor View Shows Real-Time Analytics
08/19/2023
What makes a good supervisor? One psychological study defines five components of effective supervision: support, trust, respect, time, and investment. While there is more on the topic, to facilitate...
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Customer Service Benchmarks: Roadmap to Customer Success
08/03/2023
When it comes to determining the success of a business, there are various factors to consider. Financial health aspects, such as profitability and operating efficiency, naturally come to mind first. H...
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Shopify and ShipStation Integrations: The Solution to WISMO Inquiries
07/31/2023
Any online retailer knows the oh-so-common customer inquiry – the Where Is My Order (WISMO). An everyday occurrence for customer service agents, this one is perhaps the simplest of inquiries,...
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Contacts Manager: All Contacts at Agent’s Fingertips
07/31/2023
When it comes to customer satisfaction, certain customer experience strategies come in handy. One of these strategies is to create a personalized customer experience. Doing so always pays off. That is...
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LiveHelpNow Teams Up with JBConsulting to Expand Into Spanish-Speaking Market
07/20/2023
LiveHelpNow announces an exclusive partnership with JBConsulting to expand the reach of its omnichannel tools in Mexico and other Spanish-speaking regions. As LiveHelpNow’s reseller partner for ...
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A Guide to Selecting the Best Help Desk Software
07/20/2023
Let’s be honest, if we created a list of the “X Best Help Desk Software,” whatever we put on the list would be biased, unfit for the specific needs of business leaders, or both. And so instead, ...
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Redesigned Chat Widget Provides Better CX
06/27/2023
One thing is absolutely constant in life, and most definitely in the tech industry – change. Technology and the modern customer’s relationships that come with it demand upkeep. That upkeep...
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Customer Service Quotes for Daily Inspiration
06/23/2023
Sometimes, a bite or two of wisdom can go a long way. That is especially true when it comes to customer service quotes. Not the numbers, dollars per month, kind of quotes, but the other, more fun ones...
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Live Customer Service: The Marriage of Tech and Humanity
06/14/2023
Live customer service is a tradition businesses try to hold on to in the digital age. And for a good reason. When it comes to conversations about technology in business, we often jump to extremes. ...
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