Natalya Bucuy
Natalya Bucuy is a content marketer at LiveHelpNow. With expertise in customer service and marketing, she has written numerous articles on the topic of customer experience, employee experience, and small business operations.
All articles by this author
Top 3 Reasons Your First Call Resolution (FCR) Rates are Down
01/10/2025
Having to repeat oneself multiple times is probably one of the most annoying things humans experience on the daily basis. Just ask your mom. Or, better yet, your customers. According t...
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AI Knowledge Base Management: The Brain of Customer Support
01/10/2025
Customer support can be a difficult task. From never-ending queues to repetitive inquiries, it’s a challenge to keep customers satisfied. Thankfully, the superheroes of customer support have ar...
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Integrating Knowledge Management Systems with ChatGPT
01/08/2025
Table Of Contents Knowledge Management System and ChatGPT ExamplesKMS and Chat GPT in EducationLMS and ChatGPT in Customer Support Benefits ...
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Guest Post: How to Build Customer Loyalty With Excellent Customer Service
01/08/2025
How do you determine the success of your business? More leads? Higher sales? Or better profits? Irrespective of your metric, one thing that you must ensure is establishing customer loyalty – ...
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Six Ways to Make Your Customer Service Agents Love Their Jobs
01/08/2025
It’s not a secret that happy employees make happy customers. When employees love their jobs, their work performance and engagement is better. With more effort comes...
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CX Research As a Main Marketing Strategy
12/26/2024
In recent years, customer experience (CX) has become a term and focal point of marketing plans for businesses of all sizes and sectors. In addition, CX is becoming increasingly important to compete s...
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How to use Pinterest for business
12/26/2024
I don’t always use social media, but when I do I prefer…Pinterest? Lots of media has circulated around Pinterest as a great social media marketing tool, but for some industries the picture-sh...
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SendInBlue – LiveHelpNow Live Chat integration
12/26/2024
LiveHelpNow help desk software collects a lot of useful information about your customers. The SendInBlue Integrations will allow for easy transfer of live chat customer information into your SendInBl...
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How a call back system improves call center effectiveness
12/26/2024
What do you do when you are short on trained agents to man your helpdesk, but neglecting calls can lead to customers and prospects jumping ship and giving you a bad rep? What do you do when yo...
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Sneak Peek Feature: Superpower of Live Chat Communications
12/25/2024
We are all obsessed with the idea of superpowers. From flying to invisibility and mindreading – the fantasy that we can do and be more than just an ordinary human is fascinating. Well, flying a...
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