Dec
21

12/21/2024       By: Natalya Bucuy

What is one difference between jobs in customer support vs customer experience?  To help you differentiate between jobs in customer support and customer experience, we asked founders and busi...

Dec
19

12/19/2024       By: Natalya Bucuy

As a customer experience writer, I’m always on a look out for great customer service stories. Here is one of my favorites. After a long day in Phoenix, AZ, I needed a quick pick-me-up. I fou...

Dec
14

12/14/2024       By: Maria De Jesus

Discover how our omnichannel solution integrates NetSuite and LiveHelpNow to enhance customer interactions and streamline operations Ensuring a seamless and consistent customer experience across m...

Dec
12

12/12/2024       By: Natalya Bucuy

LiveHelpNow help desk software collects a lot of useful information about your customers. The Nutshell integration will allow for easy transfer of live chat information into your Nutshell people li...

Dec
11

12/11/2024       By: Natalya Bucuy

Live chat queueing is a valuable tool for businesses looking to provide efficient and effective customer support. Using live chat queueing strategies, businesses can optimize their customer service o...

Dec
09

12/09/2024       By: Natalya Bucuy

What is one strategy to get old customers back?  To help you earn a previous customer’s business, we asked business professionals and leaders this question for their insights. From checking...

Dec
09

12/09/2024       By: Natalya Bucuy

LiveHelpNow help desk software collects a lot of information about your customers. The integration with Solve360 will allow for easy transfer of live chatter information into your Solve360 ...

Dec
07

12/07/2024       By: Natalya Bucuy

Table Of Contents What is a loyalty program?Tiered Loyalty ProgramsE.L.F.’s Beauty SquadMission-Driven Customer Loyalty ProgramsPersonalize...

Dec
06

12/06/2024       By: Natalya Bucuy

Table Of Contents What is Outsourced Customer Service?What are the pros of outsourced customer service?What are the cons of outsourced custom...

Dec
06

12/06/2024       By: Natalya Bucuy

Table Of Contents What are KPI Dashboards? Why do KPI Dashboards help improve performance?How can teams get started with KPI Dashboards?Read...