LiveHelpNow - Blog
How Customer Service Technology Will Shape the Future
01/02/2020       By: Natalya Bucuy
For any business to excel, impeccable customer service is simply non-negotiable. Great customer service will not only pull in new clients for you, but it will also improve customer loyalty. ...
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6 Cross-Selling and Upselling Tactics that Work
12/13/2019       By: Natalya Bucuy
“Would you like fries with that?” These are arguably the 6 most common words spoken in fast food restaurants around the world. The same question is also responsible for a significant percentag...
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6 Small Business Tips for Tracking Customer Service Challenges on the Cheap [Infographic]
12/05/2019       By: Natalya Bucuy
Table Of Contents 1. Use Social Media Monitoring Tools2. Leverage Google Alerts3. Keep an Eye on Forum Chatter and Review Sites4. Employ Live...
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Customer-first: Lessons From Small Town Shop
12/02/2019       By: Natalya Bucuy
I live in a small town. It really is a charming place, with community events, homey book stores, a historic movie theater, and even a record store. Small towns are said to be the heart of America and ...
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Customer Feedback: It’s Now or Never
11/25/2019       By: Natalya Bucuy
A few years ago my family and I took a summer trip out west and stayed at a Sleep Inn hotel in Idaho Falls, ID. Years later I still recall our experience. What can be so special about a road-side bu...
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Why Creating a Customer-Obsessed Culture Shouldn’t be Your New Year’s Resolution
11/21/2019       By: Natalya Bucuy
Ah, New Year’s resolutions. We make them every year. We have every intent of running those miles, cutting those calories, reading that book, taking that course, learning how to crochet…you get...
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Social Media Customer Service – 5 Reasons to Care
11/18/2019       By: Natalya Bucuy
A few weeks ago, I was researching a company that offered a certification in which I was interested. I decided to check that organization on Facebook. I went to the company’s Facebook page to check ...
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Customer of the Future: As Told By Wall-E
11/13/2019       By: Natalya Bucuy
Remember Wall-E? Pixar’s little trash compactor spent his days cleaning up trash on now inhabitable planet Earth, liked Hello, Dolly! the movie and fell in love with an alien robot. The heartwarmi...
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8 Customer Experience Experts: Best Practices – SmallBizCX Recap
11/04/2019       By: Natalya Bucuy
Customer experience experts always advise focusing on the customer. That is what makes a company stand out from the competition. Imagine you go to a park and you’re in need of a snack. There are thr...
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The Pros and Cons of “Live Chat” Support vs. Traditional Phone Support
10/30/2019       By: Natalya Bucuy
As a self-admitted anal-retentive personality, I have a strong passion for lists. List-making makes me feel organized and like I have my life together. The opportunities for list-making are many… Gr...
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