Aug
09

08/09/2019       By: Natalya Bucuy

?As soon as you walk in and see the statue of Walt and Mickey you are immediately back to being a little kid. It’s magic??? ~ Kim Magic. That is one word that keeps popping up time and again when we...

Jul
31

07/31/2019       By: Natalya Bucuy

For millenniums, humans and books grew and evolved together. Today, as millennials become the predominant generation, books seem to have started giving way to digital media and human interactions too...

Jul
24

07/24/2019       By: Natalya Bucuy

Every week, I get an email from Netflix that alerts me to a new series (or a new documentary) that I might like based on my previous viewing choices. The mobile app, Bandsintown, periodically sends me...

Jul
19

07/19/2019       By: Natalya Bucuy

If you ever talked about the nuances of a World War II battle to a friend who doesn’t care about history, talked about baseball to someone who doesn’t watch sports, or tried to discuss a piece of ...

Jul
16

07/16/2019       By: Natalya Bucuy

Established in 1999, CPAP.com has been dedicated to providing affordable Sleep Apnea equipment and superior customer service to its clients for 20 years.  According to their website, whether the CPAP...

Jul
12

07/12/2019       By: Natalya Bucuy

“An ounce of prevention is worth a pound of cure.” The author of the famous wisdom, Benjamin Franklin, might have not spoken about customer service specifically. But we will go ahead and apply it ...

Jul
10

07/10/2019       By: Natalya Bucuy

“It’s hard to make a difference when you can’t find your keys” It’s hard to make a difference when you can’t find your keys – one of my favourite #book title...

Jul
02

07/02/2019       By: Natalya Bucuy

The term customer lifecycle management sounds like a topic that would be suited better for an MBA thesis than a small business strategy. It involves understanding concepts that include the key factors...

Jun
28

06/28/2019       By: Natalya Bucuy

It isn’t easy for companies to forge a human connection with their customers through live chat.  In truth, building a meaningful B2B or B2C relationship via live chat takes a hell of a lot more str...

Jun
26

06/26/2019       By: Natalya Bucuy

Customer journey mapping – what is it? “Try to see it my way, Only time will tell if I am right or I am wrong. While you see it your way There’s a chance that we may fall apart before to...