Jul
14

07/14/2022       By: Abhishek Agarwal

Does your website have a live chat option? If not, perhaps, it’s time to change that and enjoy all the benefits of live chat can bring to your customer support.  Live chat is a game-changer for...

Jul
07

07/07/2022       By: Lee Feng

No matter the size of your business, from a small start-up to a global organization, excellent customer service is vital to succeeding long-term. Customers expect a great user experience and a high le...

Jun
30

06/30/2022       By: Arleen Atienza

What is customer segmentation? Customer segmentation, or market segmentation, divides your customers into categories based on shared characteristics. These characteristics could be anything from age, ...

Jun
20

06/20/2022       By: Chaitanya Patel

If you wish to provide the finest service to your consumers, you must first understand who they are. Of course, not everybody who purchases your goods or services meets the same description. However, ...

Jun
02

06/02/2022       By: Natalya Bucuy

In contrast to traditional communication techniques such as email marketing or cold calls, recent communications with consumers have become speedier and more data-driven. Using live chat software elim...

May
26

05/26/2022       By: Natalya Bucuy

“We cannot direct the wind, but we can adjust the sails.” – Dolly Parton Dolly is right on pitch here (and always!). And her wisdom relates to so many aspects of our ever-changing life. Today, ...

May
19

05/19/2022       By: Natalya Bucuy

Table Of Contents What Is Customer Science?How Will Customer Science Impact the Customer Experience?Customer PredictionPersonalized Experienc...

May
16

05/16/2022       By: Natalya Bucuy

It’s always nice to talk to someone intelligent. Whether it be a person or a robot.  In the ever-changing customer support tech world, companies must maintain the balance between automation and hum...

Apr
29

04/29/2022       By: Natalya Bucuy

Imagine yourself being stuck at an airport. Your flight is delayed, and you want to speak with someone for help.  But there is no one at the desk, and the customer service lines are constantly busy.�...

Apr
28

04/28/2022       By: Natalya Bucuy

What is one question to ask in a customer satisfaction survey?   To help you with the proper questions to ask in a customer satisfaction survey, we asked HR leaders and CEOs this question for their...