Nov
02

11/02/2023       By: Michael Kansky

With live chat gaining favor as one of consumer’s favorite communication channels, it’s important to maintain customer trust. When it comes to handling sensitive data like Protected Health Inform...

Oct
25

10/25/2023       By: Natalya Bucuy

Do customers trust AI? Its use is no longer limited to customer interactions with chatbots and online purchase suggestions. AI is making its way into various industries including customer service.  A...

Oct
24

10/24/2023       By: Natalya Bucuy

Table Of Contents What are customer touchpoints?Why are customer touchpoints important?Exploring Different Types of Customer Touchpoints1. In...

Oct
23

10/23/2023       By: Natalya Bucuy

Mistakes happen. Agent mistakes in customer service can have a significant impact on both the business and its reputation. Agents may unintentionally provide incorrect information, misunderstand custo...

Oct
19

10/19/2023       By: Natalya Bucuy

Customer experience is not just a transactional occurrence. The customer experience journey spans the entire lifecycle of the customer’s interaction with the brand.  Let’s take an exa...

Oct
18

10/18/2023       By: Natalya Bucuy

ZenDesk is a popular customer service platform that helps businesses manage their support tickets and knowledge base. In this step-by-step guide, we will walk you through the process of exporting tic...

Oct
13

10/13/2023       By: Natalya Bucuy

With the introduction of AI in customer service, the benefit of repetitive inquiries automation through self-service is becoming a reality. How can the automation of repetitive tasks help your busines...

Oct
11

10/11/2023       By: Natalya Bucuy

Artificial intelligence is revolutionizing various industries, and customer service is no exception. With its ability to analyze data, understand natural language, and make informed decisions, AI has ...

Oct
11

10/11/2023       By: Natalya Bucuy

Whether we like it or not AI is here and it’s here to stay. Recent innovations and improvements of Open AI’s ChatGPT (Generative Pre-trained Transformer) are changing the way businesses communica...

Sep
06

09/06/2023       By: Natalya Bucuy

Modern times bring us digital tools faster than we might realize we need them. Appointment scheduling software is one tool that’s becoming a staple in a small business setting. And for good reasons...