Feb
22

02/22/2023       By: Natalya Bucuy

Extra! Extra! You might have heard the news already – the new LiveHelpNow Agent Workspace is here to stay and shine. Over two years in the making, our new agent software interface is now availab...

Feb
13

02/13/2023       By: Natalya Bucuy

What Are SMS Chatbots? SMS chatbots are automated computer systems that communicate via text messages. A marriage of automation and convenience, this handy tool can help boost business communicati...

Feb
06

02/06/2023       By: Natalya Bucuy

Empathy statements take customer service to a new, more personal level. They address and validate customers’ feelings. They help customer support agents stay out of judgment. And they help communica...

Feb
01

02/01/2023       By: Natalya Bucuy

In 2023, live chat software is a must for any business. Why? Because live chat benefits are endless. If technologically-advanced aliens sent a spaceship to Earth, one of the first things they would in...

Jan
27

01/27/2023       By: Natalya Bucuy

A new year brings new beginnings and, naturally, new LiveHelpNow features and updates.  The quest for New Year’s resolutions gets a bad rep. Most people abandon their resolutions within days or wee...

Jan
26

01/26/2023       By: Natalya Bucuy

Customer Experience (CX) is vital to any business strategy, big or small. The principle, “Treat others as you would want to be treated,” also applies to customer service. By following thi...

Dec
20

12/20/2022       By: Natalya Bucuy

The holiday season is surely the most wonderful time of the year. But it is also the busiest. There is no exception to this when it comes to business social media marketing. To help navigate the world...

Dec
15

12/15/2022       By: Natalya Bucuy

From the craze of Wordle (which was the top-trending global Google search this year)… …to the Webb space telescope images of the Universe… …the year 2022 certainly delivered happenings big a...

Dec
01

12/01/2022       By: Natalya Bucuy

Is your small business holiday ready? Refocusing on Opportunity “As we approach the holiday season, let’s refocus on opportunity. It is our opportunity to become better versions of ourselves....

Nov
15

11/15/2022       By: Natalya Bucuy

Alexander Graham Bell spent most of his life working with the deaf. His mother lost most of her hearing due to a childhood illness and his wife was completely deaf. In his work as a speech therapist a...