Oct
14

10/14/2025       By: Maria Rush

Here’s something I’ve learned after years of watching customer service evolve: your help articles are either working for you, or they’re quietly making your support slower. I’ve seen compa...

Oct
08

10/08/2025       By: Maria Rush

A cloud based phone system is becoming one of the most important tools for modern customer support. I’ve never written about this before, but it’s something I’ve been thinking about a lot, espe...

Sep
16

09/16/2025       By: Maria Rush

Let me tell you a story. A friend who runs an agency once told me he had five different logins just to answer support questions for his clients. Five. Every time a ticket came in, he’d have to s...

Sep
09

09/09/2025       By: Maria Rush

Have you ever tried to juggle multiple customer support channels at once? You’re answering a chat, an email pings, and then the phone rings. It’s like trying to make spaghetti, fold laundry, and ...

Sep
02

09/02/2025       By: Maria Rush

Pricing is tricky. Especially when you’re running a SaaS business. You want to make money (of course), but you also want customers to stick around. And maybe even tell their friends about you. That...

Aug
20

08/20/2025       By: Maria Rush

I remember when everyone thought AI was going to take over support. Bots everywhere, no more humans, just instant answers 24/7. Sounded nice in theory, right? But the reality is when something actual...

Jul
02

07/02/2025       By: Maria Rush

Table Of Contents What is a Help Desk?What is Live Chat?When One Might Be EnoughYou might only need Live Chat if:You might only need a Help D...

Jan
08

01/08/2025       By: Natalya Bucuy

Table Of Contents Knowledge Management System and ChatGPT ExamplesKMS and Chat GPT in EducationLMS and ChatGPT in Customer Support Benefits ...

Dec
26

12/26/2024       By: Natalya Bucuy

LiveHelpNow help desk software collects a lot of useful information about your customers. The SendInBlue Integrations will allow for easy transfer of live chat customer information into your SendInBl...

Dec
25

12/25/2024       By: Michael Kansky

Providing excellent customer service starts with understanding the customers, their needs, and behaviors. LiveHelpNow contact center software empowers customer service teams by providing tools t...