Nov
26

11/26/2024       By: Natalya Bucuy

Imagine calling your friend one day to talk about a problem you’re having with your mother.  You call, chat, and explain the problem to her. You discuss your feelings and possible solutions...

Nov
26

11/26/2024       By: Natalya Bucuy

Courtesy of FreeDigitalPhotos.net Regardless of the products it sells or the work it performs, no business can be successful for long if its customers aren’t happy. To learn where they stand...

Nov
18

11/18/2024       By: Natalya Bucuy

A typical customer journey is made up of several key stages. It usually starts at the point people discover and research a brand. They then progress to the purchasing, onboarding, and post sale inter...

Nov
18

11/18/2024       By: Natalya Bucuy

Despite new technologies, email communications remain relevant. How can customer service representatives use them effectively? Haircut. Email. Customer Service. A while ago a friend of mine we...

Nov
14

11/14/2024       By: Natalya Bucuy

If you ever talked about the nuances of a World War II battle to a friend who doesn’t care about history, talked about baseball to someone who doesn’t watch sports, or tried to discuss a piece of...

Nov
14

11/14/2024       By: Natalya Bucuy

“Is it worth investing in multilingual customer support solutions? After all, English is omnipresent globally, and billions of people understand it well. Let’s go with this language for customer ...

Nov
12

11/12/2024       By: Natalya Bucuy

Vince Lombardi was a great football coach.  But, he was an even more amazing leader.  Why? Because, the Green Bay Packers coach held himself, his team and his coaching staff to a h...

Nov
12

11/12/2024       By: Natalya Bucuy

Every year, customer experience trends reflect what really matters to customers. What drives these trends? The global economy, current world events, and technological innovations all play important r...

Sep
23

09/23/2024       By: Maria De Jesus

Imagine this: a customer contacts your business after hours needing help, but no one is there. They leave frustrated, and you might lose them for good. Not ideal, right? Now, picture having 24/7/365 ...

Sep
13

09/13/2024       By: Maria De Jesus

Waiting on hold for customer service frustrates both customers and companies. With the rising need for quick solutions, handling all inquiries by phone is inefficient and outdated. Enter call deflect...