Nov
14

11/14/2024       By: Natalya Bucuy

“Is it worth investing in multilingual customer support solutions? After all, English is omnipresent globally, and billions of people understand it well. Let’s go with this language for customer ...

Nov
12

11/12/2024       By: Natalya Bucuy

Vince Lombardi was a great football coach.  But, he was an even more amazing leader.  Why? Because, the Green Bay Packers coach held himself, his team and his coaching staff to a h...

Nov
12

11/12/2024       By: Natalya Bucuy

Every year, customer experience trends reflect what really matters to customers. What drives these trends? The global economy, current world events, and technological innovations all play important r...

Sep
23

09/23/2024       By: Maria De Jesus

Imagine this: a customer contacts your business after hours needing help, but no one is there. They leave frustrated, and you might lose them for good. Not ideal, right? Now, picture having 24/7/365 ...

Sep
13

09/13/2024       By: Maria De Jesus

Waiting on hold for customer service frustrates both customers and companies. With the rising need for quick solutions, handling all inquiries by phone is inefficient and outdated. Enter call deflect...

Jun
18

06/18/2024       By: Maria De Jesus

Understanding your customers is more important than ever. LiveHelpNow’s customizable survey feature, with up to 10 questions, offers a powerful way to gather essential feedback. Here’s ho...

Dec
05

12/05/2023       By: Natalya Bucuy

Customer satisfaction is the key to any successful business. A crucial component of satisfying customers is effective communication. Poor communication, on the other hand, can have a devastating impa...

Nov
30

11/30/2023       By: Michael Kansky

Providing round-the-clock customer support is essential for businesses aiming to stay ahead of the competition. Understanding the concept of 24/7 customer support is crucial in grasping its significan...

Nov
13

11/13/2023       By: Natalya Bucuy

Live chat has become an essential tool for online businesses to provide immediate customer support. With the wider use of this tool, it is crucial to ensure that live chat systems are ADA compliant. ...

Oct
24

10/24/2023       By: Natalya Bucuy

Table Of Contents What are customer touchpoints?Why are customer touchpoints important?Exploring Different Types of Customer Touchpoints1. In...