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LiveHelpNow - Contact Center and Help Desk Blog

Here you will find informative articles, how-tos and advice on a wide range of contact center and help desk-related topics. Stay abreast of the latest technology and trends impacting contact centers and help desks.

Top 3 Reasons Your First Call Resolution (FCR) Rates are Down

01/10/2025       By: Natalya Bucuy

Having to repeat oneself multiple times is probably one of the most annoying things humans experience on the daily basis. Just ask your mom.  Or, better yet, your customers. According t...

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First Call Resolution: What It Is and How to Improve It

01/08/2025       By: Brandon Stillwell

Table Of Contents What Is First Call Resolution?How to Calculate First Call ResolutionImproving First Call ResolutionImplementing Strategies ...

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Six Ways to Make Your Customer Service Agents Love Their Jobs

01/08/2025       By: Natalya Bucuy

It’s not a secret that happy employees make happy customers.      When employees love their jobs, their work performance and engagement is better. With more effort comes...

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Ticket Management Made Easy for Carolina Biological Supply

12/22/2024       By: Natalya Bucuy

Of oInnovation. Quality. Service. These are values Carolina Biological Supply Company holds close to its heart. It instills these principles into everything it does, from staff training to its pro...

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7 Essential Customer Service Communication Skills

12/22/2024       By: Brandon Stillwell

Today’s consumers have never had more choices when it comes to product or service providers. This means that a solid customer support team is even more important when it comes to attracting and ret...

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4 Email Support Tips to Up Your Customer Service Game

11/18/2024       By: Natalya Bucuy

Despite new technologies, email communications remain relevant. How can customer service representatives use them effectively? Haircut. Email. Customer Service. A while ago a friend of mine we...

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Guest Post: Multilingual Customer Support [Infographic]

11/14/2024       By: Natalya Bucuy

“Is it worth investing in multilingual customer support solutions? After all, English is omnipresent globally, and billions of people understand it well. Let’s go with this language for customer ...

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Make Data-Driven Decisions with LiveHelpNow’s Advanced Reporting and Analytics

07/02/2024       By: Maria De Jesus

Making data-driven decisions is crucial for optimizing customer support operations. LiveHelpNow offers advanced reporting and analytics features that provide valuable insights into your team’s perf...

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ChatGPT in Customer Service: Is this the End for Live Agents?

12/06/2023       By: Israel Parada

Customer service is one of the most important aspects of any business. It can make or break customer loyalty, satisfaction, and retention. However, customer service can also be challenging, time...

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Customer Service Communication Mistakes that Can Kill Your Business

12/05/2023       By: Natalya Bucuy

Customer satisfaction is the key to any successful business. A crucial component of satisfying customers is effective communication. Poor communication, on the other hand, can have a devastating impa...

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“Between the quality of the package and the enthusiasm of the people behind it, I feel like the sky’s the limit with this company.”
- Joel Levin, VP of Support