LiveHelpNow - Contact Center and Help Desk Blog
Here you will find informative articles, how-tos and advice on a wide range of contact center and help desk-related topics. Stay abreast of the latest technology and trends impacting contact centers and help desks.
Top 3 Reasons Your First Call Resolution (FCR) Rates are Down
01/10/2025       By: Natalya Bucuy
Having to repeat oneself multiple times is probably one of the most annoying things humans experience on the daily basis. Just ask your mom. Or, better yet, your customers. According t...
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First Call Resolution: What It Is and How to Improve It
01/08/2025       By: Brandon Stillwell
Table Of Contents What Is First Call Resolution?How to Calculate First Call ResolutionImproving First Call ResolutionImplementing Strategies ...
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Six Ways to Make Your Customer Service Agents Love Their Jobs
01/08/2025       By: Natalya Bucuy
It’s not a secret that happy employees make happy customers. When employees love their jobs, their work performance and engagement is better. With more effort comes...
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Ticket Management Made Easy for Carolina Biological Supply
12/22/2024       By: Natalya Bucuy
Of oInnovation. Quality. Service. These are values Carolina Biological Supply Company holds close to its heart. It instills these principles into everything it does, from staff training to its pro...
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7 Essential Customer Service Communication Skills
12/22/2024       By: Brandon Stillwell
Today’s consumers have never had more choices when it comes to product or service providers. This means that a solid customer support team is even more important when it comes to attracting and ret...
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4 Email Support Tips to Up Your Customer Service Game
11/18/2024       By: Natalya Bucuy
Despite new technologies, email communications remain relevant. How can customer service representatives use them effectively? Haircut. Email. Customer Service. A while ago a friend of mine we...
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Guest Post: Multilingual Customer Support [Infographic]
11/14/2024       By: Natalya Bucuy
“Is it worth investing in multilingual customer support solutions? After all, English is omnipresent globally, and billions of people understand it well. Let’s go with this language for customer ...
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Make Data-Driven Decisions with LiveHelpNow’s Advanced Reporting and Analytics
07/02/2024       By: Maria De Jesus
Making data-driven decisions is crucial for optimizing customer support operations. LiveHelpNow offers advanced reporting and analytics features that provide valuable insights into your team’s perf...
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ChatGPT in Customer Service: Is this the End for Live Agents?
12/06/2023       By: Israel Parada
Customer service is one of the most important aspects of any business. It can make or break customer loyalty, satisfaction, and retention. However, customer service can also be challenging, time...
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Customer Service Communication Mistakes that Can Kill Your Business
12/05/2023       By: Natalya Bucuy
Customer satisfaction is the key to any successful business. A crucial component of satisfying customers is effective communication. Poor communication, on the other hand, can have a devastating impa...
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