Nov
18

11/18/2024       By: Natalya Bucuy

Despite new technologies, email communications remain relevant. How can customer service representatives use them effectively? Haircut. Email. Customer Service. A while ago a friend of mine we...

Nov
14

11/14/2024       By: Natalya Bucuy

“Is it worth investing in multilingual customer support solutions? After all, English is omnipresent globally, and billions of people understand it well. Let’s go with this language for customer ...

Jul
02

07/02/2024       By: Maria De Jesus

Making data-driven decisions is crucial for optimizing customer support operations. LiveHelpNow offers advanced reporting and analytics features that provide valuable insights into your team’s perf...

Dec
06

12/06/2023       By: Israel Parada

Customer service is one of the most important aspects of any business. It can make or break customer loyalty, satisfaction, and retention. However, customer service can also be challenging, time...

Dec
05

12/05/2023       By: Natalya Bucuy

Customer satisfaction is the key to any successful business. A crucial component of satisfying customers is effective communication. Poor communication, on the other hand, can have a devastating impa...

Dec
01

12/01/2023       By: Michael Kansky

Waiting is a common frustration, whether in a line or at a doctor’s office. No one wants to waste time. To keep customers happy, businesses need smart ways to reduce waiting time. In this article, ...

Nov
21

11/21/2023       By: Natalya Bucuy

As Artificial Intelligence (AI) enters various facets of life, it is crucial to be aware of the potential risks that come with this powerful technology. AI security risks pose significant challenges a...

Nov
15

11/15/2023       By: Michael Kansky

In the fast-paced world of customer service, contact centers are constantly seeking ways to improve efficiency and streamline operations. One important metric that can help in this endeavor is the ca...

Nov
02

11/02/2023       By: Michael Kansky

With live chat gaining favor as one of consumer’s favorite communication channels, it’s important to maintain customer trust. When it comes to handling sensitive data like Protected Health Inform...

Oct
23

10/23/2023       By: Natalya Bucuy

Mistakes happen. Agent mistakes in customer service can have a significant impact on both the business and its reputation. Agents may unintentionally provide incorrect information, misunderstand custo...