LiveHelpNow - Contact Center and Help Desk Blog
Here you will find informative articles, how-tos and advice on a wide range of contact center and help desk-related topics. Stay abreast of the latest technology and trends impacting contact centers and help desks.
Top Help Desk Platforms That Balance AI and Human Support
08/20/2025 By: Maria De Jesus
I remember when everyone thought AI was going to take over support. Bots everywhere, no more humans, just instant answers 24/7. Sounded nice in theory, right? But the reality is when something actual...
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7 Best Zendesk Alternatives to Try Before You Renew Your Subscription
08/12/2025 By: Maria De Jesus
Table Of Contents Quick Comparison Table1. LiveHelpNow — Best All-in-One Zendesk Alternative for Value and Support2. Freshdesk — Popular,...
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Help Desk and Live Chat: Why You Probably Need Both
07/02/2025 By: Maria De Jesus
Table Of Contents What is a Help Desk?What is Live Chat?When One Might Be EnoughYou might only need Live Chat if:You might only need a Help D...
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Simplify Support with Customer Service Ticketing Systems
01/28/2025 By: Maria De Jesus
Table Of Contents What Is a Customer Service Ticketing System?Key Benefits of Customer Support Ticketing SystemsEmerging Trends in Customer S...
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Top 3 Reasons Your First Call Resolution (FCR) Rates are Down
01/10/2025 By: Natalya Bucuy
Having to repeat oneself multiple times is probably one of the most annoying things humans experience on the daily basis. Just ask your mom. Or, better yet, your customers. According t...
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First Call Resolution: What It Is and How to Improve It
01/08/2025 By: Brandon Stillwell
Table Of Contents What Is First Call Resolution?How to Calculate First Call ResolutionImproving First Call ResolutionImplementing Strategies ...
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Six Ways to Make Your Customer Service Agents Love Their Jobs
01/08/2025 By: Natalya Bucuy
It’s not a secret that happy employees make happy customers. When employees love their jobs, their work performance and engagement is better. With more effort comes...
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Ticket Management Made Easy for Carolina Biological Supply
12/22/2024 By: Natalya Bucuy
Of oInnovation. Quality. Service. These are values Carolina Biological Supply Company holds close to its heart. It instills these principles into everything it does, from staff training to its pro...
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7 Essential Customer Service Communication Skills
12/22/2024 By: Brandon Stillwell
Today’s consumers have never had more choices when it comes to product or service providers. This means that a solid customer support team is even more important when it comes to attracting and ret...
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4 Email Support Tips to Up Your Customer Service Game
11/18/2024 By: Natalya Bucuy
Despite new technologies, email communications remain relevant. How can customer service representatives use them effectively? Haircut. Email. Customer Service. A while ago a friend of mine we...
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