Feb
23

02/23/2018       By: Natalya Bucuy

In today’s digital world, customer service is a race against the clock. Responsiveness to customer inquiries is critical, and instant gratification makes those customers want answers faster than eve...

Feb
15

02/15/2018       By: Natalya Bucuy

LiveHelpNow Launches Conversion Tracking for Your Live Chat Sessions and Support Tickets The best part of tracking anything is when you finally catch it. As our company cat can tell you, that’s ...

Feb
05

02/05/2018       By: Natalya Bucuy

LiveHelpNow Help Desk Software allows companies of all sizes to interact with their customers via live chat, SMS/text, email , traditional phone, Twitter and now…Facebook! Yes, LiveHelpNow can ...

Jan
10

01/10/2018       By: Natalya Bucuy

Ever wonder what percentage of support tickets your account receives comes from email and how many via Twitter or Facebook posts? Or how many are submitted by agents vs customers? Well now you can see...

Dec
09

12/09/2017       By: Natalya Bucuy

A lot of businesses hinge a big majority of their bottom line from their sales profits. That’s why it ‘s no wonder that selling is such an important part of our everyday working atmosphere. Despit...

Dec
09

12/09/2017       By: Natalya Bucuy

Working closely with small business has given us a great insight into the day-to-day challenges small business owners face. One of them is staying competitive in an increasingly online-dominated world...

Nov
25

11/25/2017       By: Natalya Bucuy

BETHLEHEM, PA – LiveHelpNow has identified a cybersecurity incident in which an attacker was able to compromise one of our CDN (content delivery network) servers and amend HelpOut widget JavaScrip...

Aug
22

08/22/2017       By: Natalya Bucuy

The following updates  were released today: Eventing API (webhooks) will now send chat dates in the account’s time zone set in Admin  Panel->My account->Account info Eventing API (webho...

Aug
03

08/03/2017       By: Natalya Bucuy

Did you ever wish you had a secure way to receive or exchange sensitive information within a chat?  Collect orders right within chat window?! Well, wishes sometimes do come true, especially if you co...

Jul
28

07/28/2017       By: Natalya Bucuy

Sometimes a little healthy competition is just what you need to help kick start your success.  As you can see, there’s really nothing like victory to put a happy smile on your face. If you want...