Dec
26

12/26/2024       By: Natalya Bucuy

LiveHelpNow help desk software collects a lot of useful information about your customers. The SendInBlue Integrations will allow for easy transfer of live chat customer information into your SendInBl...

Dec
26

12/26/2024       By: Natalya Bucuy

What do you do when you are short on trained agents to man your helpdesk, but neglecting calls can lead to customers and prospects jumping ship and giving you a bad rep? What do you do when yo...

Dec
25

12/25/2024       By: Natalya Bucuy

We are all obsessed with the idea of superpowers. From flying to invisibility and mindreading – the fantasy that we can do and be more than just an ordinary human is fascinating. Well, flying a...

Dec
25

12/25/2024       By: Michael Kansky

Providing excellent customer service starts with understanding the customers, their needs, and behaviors. LiveHelpNow contact center software empowers customer service teams by providing tools t...

Dec
22

12/22/2024       By: Natalya Bucuy

ChatGPT, an AI tool developed by OpenAI, continues to make waves across all industries. If you’ve been on the internet at all in the last 12 months, chances are you’ll have heard of it. With the ...

Dec
22

12/22/2024       By: Natalya Bucuy

Of oInnovation. Quality. Service. These are values Carolina Biological Supply Company holds close to its heart. It instills these principles into everything it does, from staff training to its pro...

Dec
22

12/22/2024       By: Brandon Stillwell

Today’s consumers have never had more choices when it comes to product or service providers. This means that a solid customer support team is even more important when it comes to attracting and ret...

Dec
21

12/21/2024       By: Natalya Bucuy

What is one difference between jobs in customer support vs customer experience?  To help you differentiate between jobs in customer support and customer experience, we asked founders and busi...

Dec
19

12/19/2024       By: Natalya Bucuy

As a customer experience writer, I’m always on a look out for great customer service stories. Here is one of my favorites. After a long day in Phoenix, AZ, I needed a quick pick-me-up. I fou...

Dec
14

12/14/2024       By: Maria De Jesus

Discover how our omnichannel solution integrates NetSuite and LiveHelpNow to enhance customer interactions and streamline operations Ensuring a seamless and consistent customer experience across m...