May
26

05/26/2023       By: Robert Friedman

The healthcare industry faces many difficult challenges. These include everything from staffing and supply ordering to patient diagnosis and treatment. But what if the right technology could help res...

May
24

05/24/2015       By: Natalya Bucuy

LiveHelpNow help desk software collects a lot of information about your customers. The Capsule CRM integrations will allow for easy transfer of live chatter information into your Capsule CRM accoun...

Jul
31

07/31/2012       By: Maria De Jesus

College life can be overwhelming. For prospective students, the application process often feels like an endless marathon. Current students face the challenge of balancing courses, schedules, and fina...

Jan
04

01/04/2012       By: Natalya Bucuy

Table Of Contents 1. Understand your business2. Understand your customers3. Know when to start a chat4. Don't be pushy5. Personalize con...

Mar
16

03/16/2010       By: Natalya Bucuy

Table Of Contents Live Chat ScenariosMake Sure the Customer Service Agent Reads the User's Question or the Session LogAllow the Customer...