Oct
03

10/03/2024       By: Michael Kansky

Digital marketing is about connecting with people online to sell products or share ideas. But understanding what customers need and engaging them effectively can be tough. That’s where AI steps...

Sep
30

09/30/2024       By: Maria De Jesus

If you manage many properties, you’ve likely heard of using a channel manager to streamline your operations. They help organize listings, bookings, and messages in one spot, making it easier to man...

Sep
23

09/23/2024       By: Maria De Jesus

Imagine this: a customer contacts your business after hours needing help, but no one is there. They leave frustrated, and you might lose them for good. Not ideal, right? Now, picture having 24/7/365 ...

May
26

05/26/2023       By: Robert Friedman

The healthcare industry faces many difficult challenges. These include everything from staffing and supply ordering to patient diagnosis and treatment. But what if the right technology could help res...

May
24

05/24/2015       By: Natalya Bucuy

LiveHelpNow help desk software collects a lot of information about your customers. The Capsule CRM integrations will allow for easy transfer of live chatter information into your Capsule CRM accoun...

Jul
31

07/31/2012       By: Maria De Jesus

College life can be overwhelming. For prospective students, the application process often feels like an endless marathon. Current students face the challenge of balancing courses, schedules, and fina...

Jan
04

01/04/2012       By: Natalya Bucuy

Table Of Contents 1. Understand your business2. Understand your customers3. Know when to start a chat4. Don't be pushy5. Personalize con...

Mar
16

03/16/2010       By: Natalya Bucuy

Table Of Contents Live Chat ScenariosMake Sure the Customer Service Agent Reads the User's Question or the Session LogAllow the Customer...