Sep
09

09/09/2025       By: Maria Rush

Have you ever tried to juggle multiple customer support channels at once? You’re answering a chat, an email pings, and then the phone rings. It’s like trying to make spaghetti, fold laundry, and ...

Sep
08

09/08/2025       By: Maria Rush

Ever read a chat transcript and wish you’d known what your customer was actually feeling in the moment? That’s the promise of AI sentiment analysis. It’s not just a neat trick, it’s one of th...

Sep
02

09/02/2025       By: Maria Rush

Pricing is tricky. Especially when you’re running a SaaS business. You want to make money (of course), but you also want customers to stick around. And maybe even tell their friends about you. That...

Aug
20

08/20/2025       By: Maria Rush

I remember when everyone thought AI was going to take over support. Bots everywhere, no more humans, just instant answers 24/7. Sounded nice in theory, right? But the reality is when something actual...

Aug
12

08/12/2025       By: Maria Rush

Chatbots are everywhere. But most of them? They’re either too basic or too robotic. They might give you a canned response, but they don’t really help your customer. Now picture this: a chatbot...

Aug
12

08/12/2025       By: Maria Rush

Table Of Contents Quick Comparison Table1. LiveHelpNow — Best All-in-One Zendesk Alternative for Value and Support2. Freshdesk — Popular,...

Aug
06

08/06/2025       By: Maria Rush

You know how it goes. Customer messages don’t stop just because it’s midnight. But your support team? They need sleep. That’s where an AI customer service chatbot comes in. It’s like hirin...

Jul
29

07/29/2025       By: Maria Rush

Table Of Contents Why Social Media Is the New Customer Support FrontlineWhat Is Social Media Customer Service Software?How to Use Social Medi...

Jul
15

07/15/2025       By: Maria Rush

Table Of Contents What Is Live Chat?Three Ways to Do Live ChatLive Chat Software24/7 Live Chat SupportLive ChatbotHow to Know Which One’s R...

Jul
02

07/02/2025       By: Maria Rush

Table Of Contents What is a Help Desk?What is Live Chat?When One Might Be EnoughYou might only need Live Chat if:You might only need a Help D...