Jul
29

07/29/2024       By: Maria De Jesus

Discover how our omnichannel solution integrates NetSuite and LiveHelpNow to enhance customer interactions and streamline operations Ensuring a seamless and consistent customer experience across m...

Jul
23

07/23/2024       By: Maria De Jesus

Effective order management and outstanding customer service are vital for success. Companies aim to simplify operations, offer real-time updates, and boost customer satisfaction. NetSuite, a complete...

Jun
21

06/21/2024       By: Maria De Jesus

Customers today expect quick, consistent responses via email or live chat. LiveHelpNow meets this need with a unified customer support platform, letting businesses manage emails and chats seamlessly....

Jun
05

06/05/2024       By: Maria De Jesus

Efficient customer service is essential. LiveHelpNow’s Zoom integration for screen sharing enhances remote support, allowing teams to solve complex issues in real time. This article covers the ...

Jul
31

07/31/2023       By: Natalya Bucuy

Any online retailer knows the oh-so-common customer inquiry – the Where Is My Order (WISMO).  An everyday occurrence for customer service agents, this one is perhaps the simplest of...

Dec
15

12/15/2020       By: Natalya Bucuy

Who does not like a good makeover?  Gee, after the year we all had, everyone of us deserves one for sure.  Makeover for more fierceness in 2021! To help our customers enter the new year with a new c...

Feb
05

02/05/2018       By: Natalya Bucuy

LiveHelpNow Help Desk Software allows companies of all sizes to interact with their customers via live chat, SMS/text, email , traditional phone, Twitter and now…Facebook! Yes, LiveHelpNow can ...

Jun
16

06/16/2017       By: Natalya Bucuy

Answering the same questions repeatedly can be frustrating. Worse yet, it can reduce the efficiency of your chat agents. What is a live chat agent to do?  Create canned responses!   Canned resp...

Feb
20

02/20/2017       By: Natalya Bucuy

OpenClipart-Vectors / Pixabay Until now, it was impossible to collect confidential or order information in a chat or email. Why? Because chat and email provide clear text communication, which is n...

Jun
24

06/24/2015       By: Natalya Bucuy

LiveHelpNow help desk software collects a lot of useful information about your customers. The integration with Freshdesk will allow for easy transfer of live chatter information into your Freshdesk ...