May
31

05/31/2024       By: Maria De Jesus

As more businesses use live chat for real-time support, they need to handle sensitive information safely. This article covers the best practices and features to help you manage securing customer data...

May
30

05/30/2024       By: Maria De Jesus

In today’s multi-channel world, seamless customer support across platforms is essential. Companies need robust integrations to manage all interactions efficiently from a single platform. This a...

May
30

05/30/2024       By: Maria De Jesus

Customer service success lies in the details. While some live chat features of LiveHelpNow are well-known, others are just as powerful but overlooked. Three useful tools to enhance customer service a...

Jan
31

01/31/2024       By: Natalya Bucuy

The year 2024 brings us some exciting events to note. The Paris Olympics Games, World Cups in various sports, and a total solar eclipse (April 8!) are just some of them. And of course, let’s no...

Jan
19

01/19/2024       By: Natalya Bucuy

Are you tired of boring old customer service lines? Sick of waiting on hold for hours? Well, have no fear because live chat systems are here to save the day! When choosing software to help you achiev...

Jan
02

01/02/2024       By: Natalya Bucuy

Table Of Contents Understanding Knowledge Base SoftwareWhat is knowledge base software?Importance of Knowledge Base Tools in BusinessKey Feat...

Dec
21

12/21/2023       By: Natalya Bucuy

Live chat support offers businesses a convenient and effective way to engage with their customers in real-time. In this article, we will explore the numerous benefits of live chat and how it can enhan...

Dec
20

12/20/2023       By: Michael Kansky

Today, businesses have access to a wealth of information about their customers. This treasure trove of data holds immense power, capable of transforming the way businesses operate and grow. Customer ...

Dec
19

12/19/2023       By: Natalya Bucuy

Customer engagement is more important than ever. Gone are the days of simply providing a product or service and expecting customers to stick around. To stand out from the competition and create a loy...

Dec
18

12/18/2023       By: Michael Kansky

Businesses everywhere constantly strive to improve their lead-generation strategies. With the advancements in artificial intelligence (AI), we now have a powerful tool at our disposal to take our lead...