Custom GPT Powered AI Chatbot Trained On Your Data

Try Hue
LiveHelpNow LiveHelpNow

LiveHelpNow - Blog

Important Statistics for Your Business in 2014

02/07/2014       By: Natalya Bucuy

Two months into the new year, most of us have abandoned our new years resolutions. While the motivation for self-improvement may be waning, we should avoid losing our annual perspective on business. ...

Know More

New Features Coming to LiveHelpNow in 2014

02/04/2014       By: Natalya Bucuy

LiveHelpNow Customer Service Software Rated #1 for 2014, with additional features coming soon…   Visitor Triggers with Lead Scoring for the Live Chat System   Visitor Triggers will...

Know More

Managing Email Overload with Mass Ticket Actions

01/20/2014       By: Natalya Bucuy

How do you manage email overload when you receive hundreds or even thousands of customer inquiries on a daily basis? Until recently there’s been no easy answer to that question. You can divide ...

Know More

Search Chat History- Gain new insights into past chats

12/16/2013       By: Natalya Bucuy

The latest LiveHelpNow release expands your ability to search chat history, allows you to tag past chats, and displays more relevant customer information in your call history. Read on for more details...

Know More

Avoid Nightmare Holiday Customer Service

12/12/2013       By: Natalya Bucuy

Did you know that 74% of people say that customer service around holiday time is the worst it is all year? Did you know that 91% of people surveyed feel that businesses should be better prepared for ...

Know More

TOP 10 REASONS TO TRY LIVE CHAT ON YOUR WEBSITE

12/05/2013       By: Natalya Bucuy

Whether you’ve had an online business for years or you are just getting started, there are endless benefits to adding live chat to your website. We’ve narrowed down the top ten reasons to...

Know More

Brand Blunders: Cautionary Tales & Lessons Learned

11/20/2013       By: Natalya Bucuy

At some point, every brand will find themselves in a less than desirable place publicly. It happens. Whether it’s an accidental offensive public statement or a vocal customer who spreads stories of...

Know More

Live Chat Queuing- Balance Agent Workload in Call Centers

09/27/2013       By: Natalya Bucuy

In the fast-paced environment of a modern call center, the efficient use of time is the key to both happy customers and satisfied management. 
Traditionally, live interactions between call center ag...

Know More

Do I Really Need a Ticket System?

09/18/2013       By: Natalya Bucuy

Image courtesy of Stuart Miles / FreeDigitalPhotos.net How many times have you come in on a Monday morning, checked your email, and then instantly wanted to go crawl back in bed after seeing tons and ...

Know More

Softwareadvice.com surveys customer service software buyers

08/22/2013       By: Natalya Bucuy

Software Advice’s customer service investigator blog recently published the results of an in-depth survey targeting hundreds of customer support managers, IT directors and other customer servi...

Know More

“Between the quality of the package and the enthusiasm of the people behind it, I feel like the sky’s the limit with this company.”
- Joel Levin, VP of Support