Apr
10

04/10/2014       By: Natalya Bucuy

At LiveHelpNow we pride ourselves on maintaining a private and secure environment for our customers and their data. We employ financial grade security measures in both our hardware and software appli...

Mar
26

03/26/2014       By: Natalya Bucuy

LiveHelpNow is pleased to announce The LiveHelpNow Challenge,  a monthly ranking that measures the top 100 companies providing exceptional customer service-measured by LiveHelpNow’s customer servi...

Mar
14

03/14/2014       By: Natalya Bucuy

There are two types of people in the world – those who enjoy haggling to get the best deal, and those who would rather avoid it if they could. Even if you’d prefer a visit to the dentist than...

Mar
10

03/10/2014       By: Natalya Bucuy

Telinta, a global leader in cloud-based switching and billing solutions for VoIP service providers, is working with LiveHelpNow to offer business-to-customer engagement solutions to Telinta customers....

Mar
04

03/04/2014       By: Natalya Bucuy

LiveHelpNow is pleased to announce the Beta release of Real-time Visitor Triggers and Lead Scoring! These powerful tools bring you closer than ever to your client base, all while equipping your opera...

Feb
27

02/27/2014       By: Natalya Bucuy

In addition to customizing ticket emails in full html, you can now personalize email templates further by including the name of the operator that is working on the ticket in the status updates custome...

Feb
19

02/19/2014       By: Natalya Bucuy

LiveHelpNow Email-Ticket Management includes a Ticket Filter to sort through customer inquiries with absolute precision. The Ticket Filter makes it easy to search for past resolutions to current is...

Feb
18

02/18/2014       By: Natalya Bucuy

As a business owner and a consumer, you know that a company’s level of customer service can make or break a customer’s loyally and commitment to a brand.  Unfortunately one drawback of running a...

Feb
07

02/07/2014       By: Natalya Bucuy

Two months into the new year, most of us have abandoned our new years resolutions. While the motivation for self-improvement may be waning, we should avoid losing our annual perspective on business. ...

Feb
04

02/04/2014       By: Natalya Bucuy

LiveHelpNow Customer Service Software Rated #1 for 2014, with additional features coming soon…   Visitor Triggers with Lead Scoring for the Live Chat System   Visitor Triggers will...