Oct
18

10/18/2023       By: Natalya Bucuy

Knowledge management systems (KMS) have served as essential tools to streamline information gathering, storage, and retrieval processes. Harnessing the power of artificial intelligence (AI) technologi...

Oct
13

10/13/2023       By: Natalya Bucuy

With the introduction of AI in customer service, the benefit of repetitive inquiries automation through self-service is becoming a reality. How can the automation of repetitive tasks help your busines...

Oct
11

10/11/2023       By: Natalya Bucuy

Artificial intelligence is revolutionizing various industries, and customer service is no exception. With its ability to analyze data, understand natural language, and make informed decisions, AI has ...

Oct
11

10/11/2023       By: Natalya Bucuy

Whether we like it or not AI is here and it’s here to stay. Recent innovations and improvements of Open AI’s ChatGPT (Generative Pre-trained Transformer) are changing the way businesses communica...

Sep
06

09/06/2023       By: Natalya Bucuy

Modern times bring us digital tools faster than we might realize we need them. Appointment scheduling software is one tool that’s becoming a staple in a small business setting. And for good reasons...

Sep
01

09/01/2023       By: Michael Kansky

In this article, we’ll explain all key customer service outsourcing statistics you’ll need to know to make an informed decision on whether to outsource your organization’s customer service ...

Aug
19

08/19/2023       By: Natalya Bucuy

What makes a good supervisor?  One psychological study defines five components of effective supervision: support, trust, respect, time, and investment. While there is more on the topic, to facilitate...

Aug
03

08/03/2023       By: Natalya Bucuy

Table Of Contents How to Benchmark Customer ServiceWhy is customer service benchmarking important?Customer Service Benchmarks to Track 1. Re...

Jul
31

07/31/2023       By: Natalya Bucuy

Any online retailer knows the oh-so-common customer inquiry – the Where Is My Order (WISMO).  An everyday occurrence for customer service agents, this one is perhaps the simplest of...

Jul
31

07/31/2023       By: Natalya Bucuy

When it comes to customer satisfaction, certain customer experience strategies come in handy. One of these strategies is to create a personalized customer experience. Doing so always pays off. That is...