Why 24/7/365 Support is the Secret Weapon Your Business Needs to Win Customers

09/23/2024       By: Maria De Jesus

Imagine this: a customer contacts your business after hours needing help, but no one is there. They leave frustrated, and you might lose them for good. Not ideal, right? Now, picture having 24/7/365 ...

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Stop Wasting Time on Calls: How Call Deflection Boosts Customer Service Efficiency

09/13/2024       By: Maria De Jesus

Waiting on hold for customer service frustrates both customers and companies. With the rising need for quick solutions, handling all inquiries by phone is inefficient and outdated. Enter call deflect...

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The Importance of Unified Communication in Customer Support for SMBs

09/06/2024       By: Maria De Jesus

Small businesses fuel the U.S. economy, with 33.2 million making up 99% of all companies. This contributed to millions of new jobs, driving growth nationwide. However, managing customer support acros...

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13 Omnichannel Strategies To Improve Customer Service

02/16/2022       By: Natalya Bucuy

Table Of Contents Provide Fun and Educational BlogsAbility to Compare QuotesThe Power of Conversational AIStaying Uniform and True to Brand V...

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