Sep
09

09/09/2025       By: Maria De Jesus

Have you ever tried to juggle multiple customer support channels at once? You’re answering a chat, an email pings, and then the phone rings. It’s like trying to make spaghetti, fold laundry, and ...

Sep
08

09/08/2025       By: Maria De Jesus

Ever read a chat transcript and wish you’d known what your customer was actually feeling in the moment? That’s the promise of AI sentiment analysis. It’s not just a neat trick, it’s one of th...

Aug
20

08/20/2025       By: Maria De Jesus

AI is everywhere right now. You’ve seen it. Chatbots that answer questions, tools that route tickets, even analytics dashboards that promise to “revolutionize support.” But here’s the ques...

Aug
12

08/12/2025       By: Maria De Jesus

Chatbots are everywhere. But most of them? They’re either too basic or too robotic. They might give you a canned response, but they don’t really help your customer. Now picture this: a chatbot...

Jul
29

07/29/2025       By: Maria De Jesus

Table Of Contents Why Social Media Is the New Customer Support FrontlineWhat Is Social Media Customer Service Software?How to Use Social Medi...

Jul
15

07/15/2025       By: Maria De Jesus

Table Of Contents What Is Live Chat?Three Ways to Do Live ChatLive Chat Software24/7 Live Chat SupportLive ChatbotHow to Know Which One’s R...

Jan
28

01/28/2025       By: Maria De Jesus

Table Of Contents What Is a Customer Service Ticketing System?Key Benefits of Customer Support Ticketing SystemsEmerging Trends in Customer S...

Dec
14

12/14/2024       By: Maria De Jesus

Discover how our omnichannel solution integrates NetSuite and LiveHelpNow to enhance customer interactions and streamline operations Ensuring a seamless and consistent customer experience across m...

Oct
03

10/03/2024       By: Michael Kansky

Digital marketing is about connecting with people online to sell products or share ideas. But understanding what customers need and engaging them effectively can be tough. That’s where AI steps...

Sep
30

09/30/2024       By: Maria De Jesus

If you manage many properties, you’ve likely heard of using a channel manager to streamline your operations. They help organize listings, bookings, and messages in one spot, making it easier to man...