Oct
08

10/08/2025       By: Maria Rush

A cloud based phone system is becoming one of the most important tools for modern customer support. I’ve never written about this before, but it’s something I’ve been thinking about a lot, espe...

Oct
03

10/03/2025       By: Maria Rush

A lot of businesses rushed into chatbots. It sounded great. Automate support, cut costs, scale without adding more people. But here’s the problem. Customers don’t really love being left alone ...

Oct
01

10/01/2025       By: Maria Rush

Not long ago, every company wanted an app. Then came push notifications. Then social media feeds. The problem? Customers didn’t really care. They never stopped using text. SMS is still the chann...

Sep
18

09/18/2025       By: Maria Rush

Not long ago, I stumbled on a stat that caught me off guard: nearly 80% of customer conversations in some businesses are already handled by AI. At first, that number felt too high. But it’s real, a...

Sep
09

09/09/2025       By: Maria Rush

Have you ever tried to juggle multiple customer support channels at once? You’re answering a chat, an email pings, and then the phone rings. It’s like trying to make spaghetti, fold laundry, and ...

Sep
08

09/08/2025       By: Maria Rush

Ever read a chat transcript and wish you’d known what your customer was actually feeling in the moment? That’s the promise of AI sentiment analysis. It’s not just a neat trick, it’s one of th...

Aug
20

08/20/2025       By: Maria Rush

AI is everywhere right now. You’ve seen it. Chatbots that answer questions, tools that route tickets, even analytics dashboards that promise to “revolutionize support.” But here’s the ques...

Aug
12

08/12/2025       By: Maria Rush

Chatbots are everywhere. But most of them? They’re either too basic or too robotic. They might give you a canned response, but they don’t really help your customer. Now picture this: a chatbot...

Jul
29

07/29/2025       By: Maria Rush

Table Of Contents Why Social Media Is the New Customer Support FrontlineWhat Is Social Media Customer Service Software?How to Use Social Medi...

Jul
15

07/15/2025       By: Maria Rush

Table Of Contents What Is Live Chat?Three Ways to Do Live ChatLive Chat Software24/7 Live Chat SupportLive ChatbotHow to Know Which One’s R...