How Colleges Can Benefit from Live Chat

07/31/2012       By: Maria Rush

College life can be overwhelming. For prospective students, the application process often feels like an endless marathon. Current students face the challenge of balancing courses, schedules, and fina...

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5 Strategies to Transform Your Live Chat Service Into a Sales Channel

01/04/2012       By: Natalya Bucuy

Table Of Contents 1. Understand your business2. Understand your customers3. Know when to start a chat4. Don't be pushy5. Personalize con...

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Live Chat Implementation: 6 Steps for Success

03/16/2010       By: Natalya Bucuy

Table Of Contents Live Chat ScenariosMake Sure the Customer Service Agent Reads the User's Question or the Session LogAllow the Customer...

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