Oct
09

10/09/2025       By: Maria Rush

Rethinking Response Times with AI-Driven Ticket Prioritization I’ve been in customer support long enough to see one pattern repeat itself: When your team gets flooded with tickets, they spend as...

Oct
08

10/08/2025       By: Maria Rush

A cloud based phone system is becoming one of the most important tools for modern customer support. I’ve never written about this before, but it’s something I’ve been thinking about a lot, espe...

Sep
25

09/25/2025       By: Maria Rush

Healthcare providers handle sensitive information every day. One email, one chat, one support ticket can carry patient details. That’s why using HIPAA compliant software isn’t optional. It’s th...

Jan
28

01/28/2025       By: Maria Rush

Table Of Contents What Is a Customer Service Ticketing System?Key Benefits of Customer Support Ticketing SystemsEmerging Trends in Customer S...

Oct
03

10/03/2024       By: Michael Kansky

Digital marketing is about connecting with people online to sell products or share ideas. But understanding what customers need and engaging them effectively can be tough. That’s where AI steps...

Aug
14

08/14/2024       By: Maria Rush

Table Of Contents What is SaaS security?Importance of Data Protection in the SaaS IndustryAdvanced EncryptionMulti-Factor Authentication (MFA...

Aug
09

08/09/2024       By: Maria Rush

Customer service is more crucial than ever. With customers demanding fast and effective solutions, businesses must stay ahead by incorporating AI customer service. AI-powered customer service is revo...

Jul
02

07/02/2024       By: Maria Rush

Making data-driven decisions is crucial for optimizing customer support operations. LiveHelpNow offers advanced reporting and analytics features that provide valuable insights into your team’s perf...