Nov
29

11/29/2023       By: Michael Kansky

Managing knowledge bases within organizations has become increasingly critical. The ability to efficiently capture, organize, and access knowledge bases can significantly impact business performance a...

Nov
28

11/28/2023       By: Michael Kansky

The Role of Artificial Intelligence in Contact Centers With its ability to perform tasks that were previously exclusive to humans, Artificial Intelligence (AI) has become an invaluable tool in providi...

Nov
21

11/21/2023       By: Natalya Bucuy

As Artificial Intelligence (AI) enters various facets of life, it is crucial to be aware of the potential risks that come with this powerful technology. AI security risks pose significant challenges a...

Nov
20

11/20/2023       By: Natalya Bucuy

Customer support can be a difficult task. From never-ending queues to repetitive inquiries, it’s a challenge to keep customers satisfied. Thankfully, the superheroes of customer support have arr...

Nov
18

11/18/2023       By: Natalya Bucuy

Sentiment analysis is a natural language processing technique that involves analyzing the emotions, attitudes, and opinions expressed in text. By utilizing advanced algorithms, sentiment analysis can ...

Nov
15

11/15/2023       By: Michael Kansky

Most large organizations now use chatbots to communicate with customers. They’re fast, convenient, and an ideal way to relieve the workload of customer service agents. No wonder the global chatbot m...

Oct
25

10/25/2023       By: Natalya Bucuy

Do customers trust AI? Its use is no longer limited to customer interactions with chatbots and online purchase suggestions. AI is making its way into various industries including customer service.  A...

Oct
18

10/18/2023       By: Natalya Bucuy

ChatGPT, an AI tool developed by OpenAI, continues to make waves across all industries. If you’ve been on the internet at all in the last 12 months, chances are you’ll have heard of it. With the d...

Oct
18

10/18/2023       By: Natalya Bucuy

ZenDesk is a popular customer service platform that helps businesses manage their support tickets and knowledge base. In this step-by-step guide, we will walk you through the process of exporting tic...

Oct
18

10/18/2023       By: Natalya Bucuy

Knowledge management systems (KMS) have served as essential tools to streamline information gathering, storage, and retrieval processes. Harnessing the power of artificial intelligence (AI) technologi...