Natalya Bucuy
Natalya Bucuy is a content marketer at LiveHelpNow. With expertise in customer service and marketing, she has written numerous articles on the topic of customer experience, employee experience, and small business operations.
All articles by this author
Boost Creativity in Marketing: 10 Marketers Share Communication Strategies
11/09/2021
“Radical differentiation is the only way to stand out when clutter is everywhere.” Louis Grenier, Everyone Hates Marketers There are many different ways to come up with creative ideas for marketi...
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DIY Chatbot User Interface: Build Your Own Chatbot
11/02/2021
There is nothing better than feeling understood. Customer service representatives know the needs of their customers. They interact with them daily and they understand their pain points, the solution...
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Real-time Customer Feedback That Can Save Your Business: Webhook System
11/02/2021
When your significant other breaks up with you, it hurts like hell. All you want to do is get him or her back. Or, at the very least, understand why he or she left you. When a customer...
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The Integral Link Between Employee and Customer Retention
10/21/2021
If you look at a prosperous business model you will notice two factors contributing the most to its success, satisfied customers and happy employees. Experiencing a higher turnover is devastating for ...
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10 Ways Help Desks Can Help With SEO (Search Engine Optimization)
10/13/2021
What is one way online help desks can help with SEO (search engine optimization)? To help companies support their SEO efforts through help desks and support centers, we asked marketing leaders this qu...
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How to Provide Good Customer Service While Handling Multiple Chats
10/07/2021
How many in-person conversations can you have at the same time? Brain studies suggest the answer is just one. And if you’re in a group of people, only four people can have a conversation t...
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3 Situations When a Business Call Is Better than Email
10/05/2021
No matter how much information you put into your website, packaging, or user manuals, clients will always run into issues while using your product or service. Handling their requests profess...
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New Agent Workspace for Better Agent Experience
09/30/2021
Alright, folks! It’s storytime! The year was 1878. In a laboratory in Menlo Park, New Jersey a very determined scientist and his staff set out to complete a project. The group’s goal was to create...
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10 Tips for Personalizing Customer Service Online
09/30/2021
What is one tip for personalizing customer service through online communications like live chat or email? To help you personalize customer service communications online, we asked marketing and busines...
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LiveHelpNow Updates Mobile App for Ultimate User Experience
09/28/2021
Be honest. When you wake up in the morning, what is the first thing you do? If you’re like most people, you check your phone. According to one mobile consumer survey, 23 percent of adults check th...
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