Natalya Bucuy
Natalya Bucuy is a content marketer at LiveHelpNow. With expertise in customer service and marketing, she has written numerous articles on the topic of customer experience, employee experience, and small business operations.
All articles by this author
Software Features: LiveHelpNow 2022 Year in Review
12/15/2022
From the craze of Wordle (which was the top-trending global Google search this year)… …to the Webb space telescope images of the Universe… …the year 2022 certainly delivered happenings big a...
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Small Business Holiday Preparedness Guide
12/01/2022
Is your small business holiday ready? Refocusing on Opportunity “As we approach the holiday season, let’s refocus on opportunity. It is our opportunity to become better versions of ourselves....
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Voice Chat Feature Facilitates Better Connection With Customers
11/15/2022
Table Of Contents Voice Chat Service: The Return to Human VoiceThe Benefits of the Voice Chat FeatureBetter Connections with CustomersQuicker...
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Keeping Team Vibe While Handling Customer Complaints
08/17/2022
Quality customer service helps retain customers. As such, offering friendly customer service is critical to the success of your company. In other words, you shouldn’t tell your customers to shut up...
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Software Partnerships: The Human Element of Tech Collaborations
07/27/2022
Table Of Contents Evaluating Software Partnerships OptionsOnboarding SupportSecurityCostsThe Most Important Element of Software Partnerships...
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LiveHelpNow Introduces New Partner Program
07/27/2022
In an effort to continue to help companies improve their customer support efforts, LiveHelpNow introduces its new partner program. Now, marketing agencies, web designers, value-added resellers, softw...
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11 Surprising Live Chat Statistics And Trends for 2022
06/02/2022
In contrast to traditional communication techniques such as email marketing or cold calls, recent communications with consumers have become speedier and more data-driven. Using live chat software elim...
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FXChoice: LiveHelpNow Tools Maintain Customer Satisfaction
05/26/2022
“We cannot direct the wind, but we can adjust the sails.” – Dolly Parton Dolly is right on pitch here (and always!). And her wisdom relates to so many aspects of our ever-changing life. Today, ...
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The Rise of Customer Science: How Customer Experience Is Changing
05/19/2022
Table Of Contents What Is Customer Science?How Will Customer Science Impact the Customer Experience?Customer PredictionPersonalized Experienc...
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Smarter Chatbot for Smoother Customer Experience
05/16/2022
It’s always nice to talk to someone intelligent. Whether it be a person or a robot. In the ever-changing customer support tech world, companies must maintain the balance between automation and hum...
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