Natalya Bucuy
Natalya Bucuy is a content marketer at LiveHelpNow. With expertise in customer service and marketing, she has written numerous articles on the topic of customer experience, employee experience, and small business operations.
All articles by this author
Smarter Chatbot for Smoother Customer Experience
05/16/2022
It’s always nice to talk to someone intelligent. Whether it be a person or a robot. In the ever-changing customer support tech world, companies must maintain the balance between automation and hum...
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12 Differences Between Customer Support and Customer Experience
05/14/2022
What is one difference between jobs in customer support vs customer experience? To help you differentiate between jobs in customer support and customer experience, we asked founders and business lea...
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How to use Live Chat for Customer Self-Service
04/29/2022
Imagine yourself being stuck at an airport. Your flight is delayed, and you want to speak with someone for help. But there is no one at the desk, and the customer service lines are constantly busy....
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12 Questions To Ask in a Customer Satisfaction Survey
04/28/2022
What is one question to ask in a customer satisfaction survey? To help you with the proper questions to ask in a customer satisfaction survey, we asked HR leaders and CEOs this question for their...
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LiveHelpNow Knowledge Base Tool Moves to Admin Workspace
04/21/2022
Sometimes when you start cleaning your house, you move some of the furniture and realize that the new arrangement looks much better. Customer Support Solutions ...
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LiveHelpNow Announces 2021 Challenge Winners
04/14/2022
Traditions are important. And here at LiveHelpNow, we have one that involves and celebrates our beloved customers. It is no other than our LiveHelpNow Challenge. And so, we’re here to announce our...
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Why Is Customer Service Automation Necessary for Businesses in 2022?
04/11/2022
Why Is Customer Service Automation Necessary for Businesses in 2022? Whether your business is entirely online, a mix of retail and online business, or exclusively retail, you can’t escape the import...
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What is Good Customer Support: 13 Definitions
03/31/2022
What is your definition of good customer support? To help you define what good customer service looks like, we asked CEOs and small business owners this question for their best insights. From valuing...
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Rebranding for Better Customer Support Agent Experience
03/30/2022
“Who are we?” It seems like a simple question. But it isn’t. It holds a lot of power as it prompts some serious soul digging. What does the question ask, exactly – our name, what we do, ...
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8 Ways You Can Improve IT Service Desk
03/28/2022
The IT industry has undergone a rapid innovation that has made life easier for its customers and employees. With this, IT support teams are somewhere caught in an uphill battle. IT service desk indus...
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