Our Customers Rock!
Meet our customers. They are rocking the customer service world, and we're not afraid to brag about it.
Rated at the top, so you can be too!
Are you up for the challenge?
Are you one of the best in customer service? We developed 12 novel metrics from 50 different customer support criteria then gamified this data to compare all of our customers’ results. Here are just some of our amazing winners.
Our Extraordinary Customers
What our customers say
Don't take our word for it. Here's what our customers have to say about LiveHelpNow.
“We are so impressed with how simple it was to install on our website… We started seeing results immediately!”
- Tammy Smith, Vice President
“LiveHelpNow has been an integral part of our company’s core tools, helping us to deliver excellent customer service in a timely fashion. Their user interface is intuitive and easy to use, their service is consistent, and their platform provides us with the analytical insight required to drive major decisions around our business. Thank you, LiveHelpNow!”
- Benjamin Jones, WaterPik
"LiveHelpNow not only made it easy to set up, they also provided amazing demonstrations so our users and administrators were able to get up and running within only a few days. Support is critical for us and LiveHelpNow has one of the best support teams that I’ve come across. They are quick to respond and very patient with the varying levels of knowledge and understanding of their clients.”
- Robert Wynter, Durham College
“As a customer for over 8 years, LiveHelpNow has the solutions to all your customer service problems. Tickets, Chats, and Knowledge base all in one easy to use system, that is always being improved and updated.. what more can you ask for? Want to stop juggling too many systems to help your customers and improve the time it takes to give them the answers they need… get LiveHelpNow.”
- Marc Vazquez, Ideal Tridon
Our Top Customer Success Stories
PESI
PESI: Online Learning Meets Organized Customer Communications
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Carolina Biological Supply
Ticket Management Made Easy for Carolina Biological Supply
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FXChoice
FXChoice: LiveHelpNow Tools Maintain Customer Satisfaction
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Tarrant County Receives Prestigious National Award for Its Live Chat Program
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Showing Empathy Through Online Communications Can Win Customers (and Awards)
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The. Best. In. The World: LiveHelpNow Challenge Winners Take 2020 Customer Service Awards
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Fresno State
Fresno State Navigates the Pandemic to Better Serve Students
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Phifer
Phifer Weaves Excellency into Customer Support Using Live Chat
Read Story
Here Comes the Bride… and She’s Using Live Chat Text Messaging
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Swanson Health
How Swanson Health Delivered Superior Customer Service During 137% Growth in Chats
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How CPAP.com Improved Their Customer Satisfaction Scores by 15% with Live Chat
Read Story
Recent Articles
Jul
31
12 books That Will Turn You Into A Costumer Experience Superstar
07/31/2019 By: Natalya Bucuy
For millenniums, humans and books grew and evolved together. Today, as millennials become the predominant generation, books seem to have started giving way to digital media and human interactions took a back burner in favor of digital communications. Yet, humans crave socialization with other humans. And they crave knowledge and wisdom shared by other humans, […]
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Jun
06
20 Ways To Make The Live Chat Experience More Personal
06/06/2019 By: Natalya Bucuy
Yes, people want speed and convenience. But, what they really want is a personalized experience. Have you ever called a customer service line in desperate need of assistance only to be greeted by an automated system? Have you ever gone on a company’s website, and initiated live chat support (with what you thought was a […]
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Jul
24
5 Ways AI is Personalizing the Customer Experience
07/24/2019 By: Natalya Bucuy
Every week, I get an email from Netflix that alerts me to a new series (or a new documentary) that I might like based on my previous viewing choices. The mobile app, Bandsintown, periodically sends me push notifications based on my musical tastes. It lets me know when bands I might want to see will […]
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