Natalya Bucuy

Apr
05

04/05/2021

Oh, how we love our ABCs! We’re talking about the ABCs is sales, of course – “Always Be Closing,” as Alec Baldwin’s character puts it in Glengarry Glen Ross.  The motivational slogan i...

Mar
25

03/25/2021

What is the key to winning over modern shoppers? The answer is customer trust. Studies show that 67 percent of shoppers will stop buying from a company that they do not trust. In the current shopping ...

Mar
23

03/23/2021

Billy and His Motorcycle. There once was a boy. We’ll call him Billy.  Billy loved motorcycles. On the weekends Billy would join in the races, which were fun events for him and his entire family. O...

Mar
16

03/16/2021

If you could have any superpower, which one would you pick?  In business, perhaps, the power of premonition would come quite useful when making major decisions. Or would you prefer the ability to rea...

Mar
10

03/10/2021

How many times did you decide against buying something just because you received poor treatment from employees? Most likely more than once. We all have. And that’s how, as business people, we know h...

Mar
03

03/03/2021

Customer service awards are here! The Olympics might have been cancelled in 2020, but that doesn’t mean we can’t have world class winners.  Ladies and gentlemen, we present to you the 2020 LiveH...

Feb
10

02/10/2021

The year was 2020. February. The “before”… Of course, no one knew that a pandemic was about to swipe across the globe yet. So everyone went on about business as usual.  At California State ...

Jan
21

01/21/2021

Imagine if someone flew to your side when you had a problem. Didn’t come, didn’t walk, didn’t run but immediately flew.  That is what happened to a company in Virginia. One morning there was a ...

Jan
04

01/04/2021

When it comes to small business, what are some winning pricing strategies? Digital transformation got an incredible speed boost in 2020.  The online market is now more crowded than ever. Marketers tr...

Dec
21

12/21/2020

“Live chat is the best method to deliver customer service.” “More customers use chatbots for self-service because they don’t want to wait for operators to connect to the chat.” Such contradi...