Natalya Bucuy
Natalya Bucuy is a content marketer at LiveHelpNow. With expertise in customer service and marketing, she has written numerous articles on the topic of customer experience, employee experience, and small business operations.
All articles by this author
3 Ways to Improve Omnichannel Social Media Customer Service
03/10/2021
How many times did you decide against buying something just because you received poor treatment from employees? Most likely more than once. We all have. And that’s how, as business people, we know h...
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The. Best. In. The World: LiveHelpNow Challenge Winners Take 2020 Customer Service Awards
03/03/2021
Customer service awards are here! The Olympics might have been cancelled in 2020, but that doesn’t mean we can’t have world class winners. Ladies and gentlemen, we present to you the 2020 LiveH...
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Fresno State Navigates the Pandemic to Better Serve Students
02/10/2021
The year was 2020. February. The “before”… Of course, no one knew that a pandemic was about to swipe across the globe yet. So everyone went on about business as usual. At California State ...
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Guest Post: How to Build Customer Loyalty With Excellent Customer Service
02/02/2021
How do you determine the success of your business? More leads? Higher sales? Or better profits? Irrespective of your metric, one thing that you must ensure is establishing customer loyalty – that’...
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Phifer Weaves Excellency into Customer Support Using Live Chat
01/21/2021
Imagine if someone flew to your side when you had a problem. Didn’t come, didn’t walk, didn’t run but immediately flew. That is what happened to a company in Virginia. One morning there was a ...
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5 Psychological Principles That Fuel Great Customer Service
01/12/2021
As a customer experience writer, I’m always on a look out for great customer service stories. Here is one of my favorites. After a long day in Phoenix, AZ, I needed a quick pick-me-up. I found a...
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Guest Post: Three pricing strategies to stand out in a crowd
01/04/2021
When it comes to small business, what are some winning pricing strategies? Digital transformation got an incredible speed boost in 2020. The online market is now more crowded than ever. Marketers tr...
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Guest Post: Balance Between Automation and Live Customer Support
12/21/2020
“Live chat is the best method to deliver customer service.” “More customers use chatbots for self-service because they don’t want to wait for operators to connect to the chat.” Such contradi...
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New Year, New Us: LiveHelpNow Introduces New User Panel
12/15/2020
Who does not like a good makeover? Gee, after the year we all had, everyone of us deserves one for sure. Makeover for more fierceness in 2021! To help our customers enter the new year with a new c...
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Guest Post: A Guide to Merchant Services for Small Business
12/11/2020
If you’re a small business looking to offer your customers more ways to pay, you’ll need to acquire merchant services. But what are merchant services, and how do you find the right provider for yo...
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