Natalya Bucuy
Natalya Bucuy is a content marketer at LiveHelpNow. With expertise in customer service and marketing, she has written numerous articles on the topic of customer experience, employee experience, and small business operations.
All articles by this author
Personalized Customer Service: 6 Ways to Show Customers Love
07/09/2021
Personalized customer service can do wonders for customer experience. We’ve all been customers. And we know firsthand how good it feels when a company caters to us on a personal level. But why...
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Customer Experience Webinar: From Pre-Purchase to Re-Purchase
07/06/2021
What is more important in business – experience or innovation? The answer is indisputably “both.” When a company has been in business for a while, its teams get to know the industry in and...
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How to Generate Quality Leads with Live Chat for Small Business
06/30/2021
Do you, as a business, have trouble getting potential customers to turn into actual customers? Your business has a strong online presence, is active on social media, and also has high website traffi...
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5 Lead Generation Strategies for A Successful eCommerce Site
06/24/2021
2021 and the year before have definitely not been easy ones in many ways. This is true when it comes to lead generation. Customer behaviors changed, retail gave way to eCommerce and politics really sh...
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Taking Care Of First Time Customer: From Awareness to Advocacy
06/17/2021
Today’s customers are spoiled. With saturated markets and easy-to-find information, choice is everywhere. To adapt, eCommerce businesses need to embrace their customer’s journey and cater to the...
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The Art of Saying “Thank You” to Customers
06/02/2021
Growing up, we heard from our parents and teachers to always say “thank you” as a sign of showing appreciation. Saying “thank you” shows that you respect and value other people’s effort, whi...
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Spring Cleaning: LiveHelpNow Reorganizes Admin Panel
05/26/2021
Ahhhh, spring! Perfect time for cleaning out old junk, reorganizing, and starting anew. Sometimes, as we spring clean, we find random things that are clearly misplaced. Like, say, a blender in the coa...
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LiveHelpNow Wins a 2021 Top Performer Award From SourceForge
05/24/2021
Good news, folks! SourceForge, the world’s largest software review and comparison website, awarded LiveHelpNow with the Spring Top Performer Award. This award recognizes companies and products with ...
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Guest Post: Build Customer Loyalty with Personalized Emails
05/17/2021
Many brands, naturally, focus a large portion of their marketing activities on acquiring new customers. However, acquiring isn’t enough. Just because a customer made one purchase doesn’t m...
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Guest Post: FAQ Page: the Secret to Higher Conversions
05/12/2021
Here is an interesting statistic: about 96% of the customers visiting a website are not ready to make a purchase! Why are people reluctant, even though they might have interest? To get the answer, on...
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