Natalya Bucuy
Natalya Bucuy is a content marketer at LiveHelpNow. With expertise in customer service and marketing, she has written numerous articles on the topic of customer experience, employee experience, and small business operations.
All articles by this author
Big Leads for Small Businesses: Social Media Lead Generation Guide
09/03/2021
Do you ever imagine what it would be like to break out of the boundaries of a boring routine? What it would feel like to be your own boss? If you ever thought about opening your very own business, n...
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Ticket Support System Updates: Omnichanneling Like Crazy
08/31/2021
Table Of Contents Put it Anywhere: New Embedding Features1. Support Portal Embed2. Embedded Chat Widget3. Website embedGet It All Together: T...
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Self-Service Galore: LiveHelpNow Introduces Customer Support Portal
08/30/2021
Automated postal kiosks. Cashier-less grocery stores. Order and payment monitors in restaurants. As innovations advance, more and more self-serve technology enters everyday life. And why not? Custom...
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Shopping Cart Abandonment: Prevent It, Manage It, Reduce It
08/24/2021
“Why did you leave? What did I do wrong? Is this my fault?! Come back!” What do fishermen and eCommerce business owners have in common? They both know the sentiment of losing what they have be...
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4 Great Tools That Improve Customer Experience
08/19/2021
Table Of Contents What is a customer support tool?Benefits of Customer Service Software1. LiveHelpNow2. Qualtrics XM3. Salesforce Service Clo...
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Build a Conversational AI Virtual Agent in Three Steps
07/20/2021
What matters to customers today? Short answer: convenience. Customers are showing that they will take their business where they can get convenient self-service solutions built on conversational arti...
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Security Update: Single Sign-On and Two-Factor Authentification
07/15/2021
Oh, passwords…What a life’s joy they are…NOT! With modern tech advances, security measures must step up. So passwords get longer, have additional requirements, and, let’s be honest, ta...
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Personalized Customer Service: 6 Ways to Show Customers Love
07/09/2021
Personalized customer service can do wonders for customer experience. We’ve all been customers. And we know firsthand how good it feels when a company caters to us on a personal level. But why...
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Customer Experience Webinar: From Pre-Purchase to Re-Purchase
07/06/2021
What is more important in business – experience or innovation? The answer is indisputably “both.” When a company has been in business for a while, its teams get to know the industry in and...
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How to Generate Quality Leads with Live Chat for Small Business
06/30/2021
Do you, as a business, have trouble getting potential customers to turn into actual customers? Your business has a strong online presence, is active on social media, and also has high website traffi...
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