Natalya Bucuy
Natalya Bucuy is a content marketer at LiveHelpNow. With expertise in customer service and marketing, she has written numerous articles on the topic of customer experience, employee experience, and small business operations.
All articles by this author
A Guide to Selecting the Best Help Desk Software
07/20/2023
Let’s be honest, if we created a list of the “X Best Help Desk Software,” whatever we put on the list would be biased, unfit for the specific needs of business leaders, or both. And so instead, ...
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Redesigned Chat Widget Provides Better CX
06/27/2023
Table Of Contents Embedded Chat Window: New FeaturesModern DesignSidebar DesignFull Screen Design – New!New FeaturesConclusion ...
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Customer Service Quotes for Daily Inspiration
06/23/2023
Sometimes, a bite or two of wisdom can go a long way. That is especially true when it comes to customer service quotes. Not the numbers, dollars per month, kind of quotes, but the other, more fun one...
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Live Customer Service: The Marriage of Tech and Humanity
06/14/2023
Live customer service is a tradition businesses try to hold on to in the digital age. And for a good reason. When it comes to conversations about technology in business, we often jump to ext...
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The Art of Maintaining Customer Loyalty
06/07/2023
Table Of Contents What Is Customer Loyalty?Understanding the Importance of Maintaining Customer LoyaltyPsychology Behind Repeated Customer Be...
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“Thank you for Your Patience” To Use or Not to Use
05/16/2023
“Thank you for your patience” is one of those phrases every customer has heard at one point or another. And, of course, a phrase every customer service agent has used. As Frankli...
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3 Difficult Customer Examples and Solutions
05/08/2023
Ask members of any customer support team about their jobs and difficult customer service situations will surely come up. The customer service industry is full of difficult customer examples. And so, ...
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The Power of Customer Service in Higher Education
05/01/2023
My son is a senior in high school. All of you parents out there in the same boat know what that means: college choices. To help our kids make the right choice we take off on the journey with them. We...
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AI in Customer Service Makes Advancing Steps
04/20/2023
Recently, the advances in Artificial Intelligence (AI) development have been all the buzz. Teachers worry about students submitting work created by AI. Employees in various industries wonder about th...
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9 Customer Experience Strategies to Beat the Competition
04/05/2023
Successful customer experience strategies can help a company stand out against the competition. Let’s face it, your business does have competition. So, let stellar customer service push you to the h...
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