Natalya Bucuy

Nov
18

11/18/2024

A typical customer journey is made up of several key stages. It usually starts at the point people discover and research a brand. They then progress to the purchasing, onboarding, and post sale inter...

Nov
18

11/18/2024

Despite new technologies, email communications remain relevant. How can customer service representatives use them effectively? Haircut. Email. Customer Service. A while ago a friend of mine we...

Nov
17

11/17/2024

Courtesy of FreeDigitalPhotos.net So you have decided to start a knowledge base. Smart choice! But a knowledge base can’t be established simply by installing a knowledge base softwar...

Nov
17

11/17/2024

One of the biggest challenges for small businesses is to generate quality leads and convert them into customers. Lead generation is no easy task. It requires a great marketing strategy to be able to ...

Nov
14

11/14/2024

If you ever talked about the nuances of a World War II battle to a friend who doesn’t care about history, talked about baseball to someone who doesn’t watch sports, or tried to discuss a piece of...

Nov
14

11/14/2024

“I think you should have looked around. You would have gotten a better deal” If you are a salesperson nothing is scarier than these words spoken to your customer by their spouse, c...

Nov
14

11/14/2024

Good customer service is rarely memorable. However, bad customer service can leave your clients fuming. Meeting your customers’ satisfaction is essential in generating sales and keeping your busine...

Nov
14

11/14/2024

“Is it worth investing in multilingual customer support solutions? After all, English is omnipresent globally, and billions of people understand it well. Let’s go with this language for customer ...

Nov
12

11/12/2024

Vince Lombardi was a great football coach.  But, he was an even more amazing leader.  Why? Because, the Green Bay Packers coach held himself, his team and his coaching staff to a h...

Nov
12

11/12/2024

Every year, customer experience trends reflect what really matters to customers. What drives these trends? The global economy, current world events, and technological innovations all play important r...