Natalya Bucuy
Natalya Bucuy is a content marketer at LiveHelpNow. With expertise in customer service and marketing, she has written numerous articles on the topic of customer experience, employee experience, and small business operations.
All articles by this author
5 Lead Generation Strategies for A Successful eCommerce Site
06/24/2021
2021 and the year before have definitely not been easy ones in many ways. This is true when it comes to lead generation. Customer behaviors changed, retail gave way to eCommerce and politics really sh...
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Taking Care Of First Time Customer: From Awareness to Advocacy
06/17/2021
Today’s customers are spoiled. With saturated markets and easy-to-find information, choice is everywhere. To adapt, eCommerce businesses need to embrace their customer’s journey and cater to the...
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The Art of Saying “Thank You” to Customers
06/02/2021
Growing up, we heard from our parents and teachers to always say “thank you” as a sign of showing appreciation. Saying “thank you” shows that you respect and value other people’s effort, whi...
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Spring Cleaning: LiveHelpNow Reorganizes Admin Panel
05/26/2021
Ahhhh, spring! Perfect time for cleaning out old junk, reorganizing, and starting anew. Sometimes, as we spring clean, we find random things that are clearly misplaced. Like, say, a blender in the coa...
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LiveHelpNow Wins a 2021 Top Performer Award From SourceForge
05/24/2021
Good news, folks! SourceForge, the world’s largest software review and comparison website, awarded LiveHelpNow with the Spring Top Performer Award. This award recognizes companies and products with ...
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Guest Post: Build Customer Loyalty with Personalized Emails
05/17/2021
Many brands, naturally, focus a large portion of their marketing activities on acquiring new customers. However, acquiring isn’t enough. Just because a customer made one purchase doesn’t m...
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Guest Post: FAQ Page: the Secret to Higher Conversions
05/12/2021
Here is an interesting statistic: about 96% of the customers visiting a website are not ready to make a purchase! Why are people reluctant, even though they might have interest? To get the answer, on...
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Tarrant County Receives Prestigious National Award for Its Live Chat Program
04/27/2021
It’s not a secret that whenever people have to deal with the government, they usually expect slow, inefficient service. This scene from Disney’s Zootopia comes to mind: Well, that is absolute...
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Guest Post: How to Grow Customer Relationships Remotely
04/27/2021
Customer relationships are the bread-and-butter of a business. Good customer relations are so fundamental to successful business growth that there are entire divisions and careers devoted entirely t...
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Guest Post: 9 Mobile Optimization Mistakes to Avoid in eCommerce Space
04/13/2021
Do you need a new bike? A book? Groceries? Phone service? If you do, it is likely you will first go to the place where most people go first to shop for these goods and services. Online. And it is ve...
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