Natalya Bucuy
Natalya Bucuy is a content marketer at LiveHelpNow. With expertise in customer service and marketing, she has written numerous articles on the topic of customer experience, employee experience, and small business operations.
All articles by this author
Dogs are Customers, Too: Brands with a Dog Customer Experience
10/15/2019
People love their pets. According to a Harris Poll survey, 95% of all pet owners consider their pets to be members of the family. The same study also found that pet owners show their love for their fu...
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Get Wacky With It: Make Your Customer Experience Memorable
10/11/2019
A couple of years ago I traveled to Albany, NY for work and booked an AirBnB room. Once I booked, I got the usual email from the owner of the property with the check-in instructions. But there was som...
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Triggered by the 7 Service Triggers: Know What Sets Your Customers Off
10/08/2019
Everyone has a pet peeve. For me, it’s loud chewing. I (and I cannot stress this enough) absolutely hate when someone obnoxiously chomps away on their food. Shockingly, I’ve encountered plen...
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3 Reasons You Should Attend #SmallBizCX19
09/17/2019
#SmallBizCX19 isn’t your typical business conference. For starters, it’s 100% online and 100% free. Secondly, and most importantly, it is centered around improving your business’s customer e...
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20 Customer Experience Influencers You Should Follow NOW
09/05/2019
“Those people who develop the ability to continuously acquire new and better forms of knowledge that they can apply to their work and to their lives will be the movers and shakers in our society...
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What Will the Future Be Like? Customer Experience Experts Weigh-In
08/21/2019
Are you ready for the future? Let me rephrase that…is your business ready for the future? There’s only one way to find out. You’ve got to put your ear to the ground, do some research...
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Human After All: Experts Tell How to Make Customer Experience Personal
08/16/2019
In any business keeping up with your competitors is an important thing. Standing out in a crowd of companies that offer products and services similar to yours, is yet another challenge. And it’s ...
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How Swanson Health Delivered Superior Customer Service During 137% Growth in Chats
08/14/2019
For nearly 50 years, Swanson Health has been committed to delivering “wellness solutions that help people live simply healthier together.” They’ve also been committed to engaging with t...
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Disney Customer Experience: The Magic of No Worries
08/09/2019
As soon as you walk in and see the statue of Walt and Mickey you are immediately back to being a little kid. It’s magic??? ~ Kim Magic. That is one word that keeps popping up time and again...
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12 books That Will Turn You Into A Costumer Experience Superstar
07/31/2019
Table Of Contents 12 Books to Inspire Humanity in CXThe Power of Human: How Our Shared Humanity Can Help Us Create a Better World by Adam Way...
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