8 Steps to Building a Winning Customer Service Strategy
11/21/2024
It’s no secret that customers are the lifeblood of any business. Business success is impossible to achieve if you’re leaving your customers angry with your products, services, or customer ser...
Know More
Key Features of a Great Customer Service Chatbot
11/20/2024
Anyone who works in customer service will tell you just how time-consuming and resource-intensive it can be. To ease the strain, many businesses have turned to customer service chatbot services. In f...
Know More
Chatbot Customer Service: Your Questions Answered
07/27/2023
Deciding whether to adopt a chatbot as part of your customer service plan can be intimidating. Will customers use it? Will the quality of my customer service suffer? What about operational cost savin...
Know More
First Call Resolution: What It Is and How to Improve It
07/12/2023
First call resolution (FCR) is one of the most important customer-service metrics. Especially so for businesses handling a substantial number of customer-service inquiries. It’s a good indication of...
Know More
11 Proven Ways to Improve Customer Response Time
06/23/2023
Is there anything more frustrating than waiting on hold? Delayed customer service is a headache for both customers and service representatives alike. The longer it takes for a customer to receive serv...
Know More
Great Customer Self-Service: Examples, Tips, Benefits
06/14/2023
When talking about customer service, most people think about talking to a live support agent on the phone or interacting with someone in person. But companies can provide customer service without ever...
Know More
Sorry for the Inconvenience: Apology in Customer Service
05/31/2023
If you’ve ever interacted with customer service agents, chances are you’ve heard the phrase “sorry for the inconvenience” at least a dozen times. Apologies are an important part of resolving i...
Know More
9 Best Customer Experience Podcasts
05/25/2023
As of 2023, there are over 460 million podcast listeners globally. As the number and quality of podcasts continue to grow, more professionals are turning to podcasts as a way to stay current in their ...
Know More
7 Essential Customer Service Communication Skills
05/17/2023
Today’s consumers have never had more choices when it comes to product or service providers. This means that a solid customer support team is even more important when it comes to attracting and reta...
Know More
