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Aug
20

Top Help Desk Platforms That Balance AI and Human Support

08/20/2025       By: Maria De Jesus

I remember when everyone thought AI was going to take over support. Bots everywhere, no more humans, just instant answers 24/7. Sounded nice in theory, right? But the reality is when something actually matters, nobody wants to argue with a bot. You want a person who can listen and get it. That’s why the real […]

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Aug
20

AI Customer Service: Smarter Support Without Losing the Human Touch

08/20/2025       By: Maria De Jesus

AI is everywhere right now. You’ve seen it. Chatbots that answer questions, tools that route tickets, even analytics dashboards that promise to “revolutionize support.” But here’s the question I keep coming back to: Does AI really make customer service better? The answer is yes. But only if you use it the right way. What is […]

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Aug
12

Support That Feels Personal: The Power of CRM with Live Chat

08/12/2025       By: Maria De Jesus

Chatbots are everywhere. But most of them? They’re either too basic or too robotic. They might give you a canned response, but they don’t really help your customer. Now picture this: a chatbot that instantly knows who your customer is, what they last purchased, and what issue they contacted you about three weeks ago before […]

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