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330 S WARMINSTER RD, SUITE 341, HATBORO, PA 19040
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USA
330 S WARMINSTER RD, SUITE 341, HATBORO, PA 19040
KOSOVO
10000 Pristina, Kosovo
POLAND
Krakow, Poland
Recent Articles
Nov
18
Moments of truth that make or break customer experience
11/18/2024 By: Natalya Bucuy
A typical customer journey is made up of several key stages. It usually starts at the point people discover and research a brand. They then progress to the purchasing, onboarding, and post sale interactions with customer support teams. Along this journey, lie many opportunities for the company to truly delight the customers and win over […]
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Nov
18
4 Email Support Tips to Up Your Customer Service Game
11/18/2024 By: Natalya Bucuy
Despite new technologies, email communications remain relevant. How can customer service representatives use them effectively? Haircut. Email. Customer Service. A while ago a friend of mine went to get a haircut. When she returned home and her hair was fully dry she realized her haircut was botched badly. With hopes to resolve the problem, she […]
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Nov
17
Knowledge Base Categories: 5 Tips to Organize Effectively
11/17/2024 By: Natalya Bucuy
So you have decided to start a knowledge base. Smart choice! But a knowledge base can’t be established simply by installing a knowledge base software and slapping together some articles. It needs to make sense to the reader, and it needs to be user friendly. One way to achieve that is by classifying your articles into […]
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