USA
330 S WARMINSTER RD, SUITE 341, HATBORO, PA 19040
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USA
330 S WARMINSTER RD, SUITE 341, HATBORO, PA 19040
KOSOVO
10000 Pristina, Kosovo
POLAND
Krakow, Poland
Recent Articles
Jan
10
Top 3 Reasons Your First Call Resolution (FCR) Rates are Down
01/10/2025 By: Natalya Bucuy
Having to repeat oneself multiple times is probably one of the most annoying things humans experience on the daily basis. Just ask your mom. Or, better yet, your customers. According to HubSpot research, 33% are most frustrated by having to repeat themselves to multiple support reps. That is why First Call Resolution, FCR rates, are […]
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Jan
10
AI Knowledge Base Management: The Brain of Customer Support
01/10/2025 By: Natalya Bucuy
Customer support can be a difficult task. From never-ending queues to repetitive inquiries, it’s a challenge to keep customers satisfied. Thankfully, the superheroes of customer support have arrived: AI knowledge base management. In this article, we’ll delve deep into the world of AI knowledge base management and explore its incredible benefits in customer support. Understanding […]
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Jan
08
First Call Resolution: What It Is and How to Improve It
01/08/2025 By: Brandon Stillwell
First call resolution (FCR) is one of the most important customer-service metrics. Especially so for businesses handling a substantial number of customer-service inquiries. It’s a good indication of how efficiently a service team is providing support. It also serves as a predictor of customer satisfaction, brand reputation, and operational efficiency. It can ultimately affect a […]
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