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Aug
06

Generative AI Chatbots for Always-On Support: What Businesses Need to Know

08/06/2025       By: Maria De Jesus

You know how it goes. Customer messages don’t stop just because it’s midnight. But your support team? They need sleep. That’s where an AI customer service chatbot comes in. It’s like hiring a team member who works 24/7, doesn’t take breaks, and knows exactly how to respond every time. But here’s the thing: AI chatbots […]

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Jul
29

Social Media Customer Service Software: A Practical Guide for Busy Support Teams

07/29/2025       By: Maria De Jesus

Why Social Media Is the New Customer Support Frontline Customer service isn’t just about phones and email anymore. These days, if someone has a question or a complaint, there’s a good chance they’ll reach out on social media. Facebook, Instagram, WhatsApp—that’s where your customers are. And if you’re not there with them, they’ll notice. That’s […]

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Jul
15

How Does Live Chat Work? A Complete Guide to All Things Live Chat

07/15/2025       By: Maria De Jesus

Let’s talk live chat. If you’ve ever landed on a website and seen that little chat bubble pop up with “Need help?”—that’s live chat software at work. And if you’re running a business (especially online), understanding how this works can save you time, money, and a lot of customer frustration. This article will explain the […]

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