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Sep
16

What Is Multi Tenant Software?

09/16/2025       By: Maria De Jesus

Let me tell you a story. A friend who runs an agency once told me he had five different logins just to answer support questions for his clients. Five. Every time a ticket came in, he’d have to stop, figure out which system it belonged to, and then log in. He said it felt like […]

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Sep
09

Omnichannel Customer Support: One Inbox to Rule Them All

09/09/2025       By: Maria De Jesus

Have you ever tried to juggle multiple customer support channels at once? You’re answering a chat, an email pings, and then the phone rings. It’s like trying to make spaghetti, fold laundry, and bathe a toddler all at the same time. It doesn’t end well. That’s why I’m a big believer in omnichannel customer support […]

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Sep
08

AI Sentiment Analysis: What If Your AI Could Actually Understand Emotion?

09/08/2025       By: Maria De Jesus

Ever read a chat transcript and wish you’d known what your customer was actually feeling in the moment? That’s the promise of AI sentiment analysis. It’s not just a neat trick, it’s one of the hottest trends in customer support today. In fact, interest in AI tools that gauge sentiment is forecast to explode, with […]

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