Natalya Bucuy
Natalya Bucuy is a content marketer at LiveHelpNow. With expertise in customer service and marketing, she has written numerous articles on the topic of customer experience, employee experience, and small business operations.
All articles by this author
12 Customer Experience Examples to Help Businesses Shine
03/29/2023
Real-life customer experience examples serve as a vivid illustration of what’s important in business. After all, how the experience makes the customers feel will determine how they remember your bu...
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30 Texting Statistics that Show the Power of Connection with Customers
02/27/2023
Table Of Contents A Brief History of Text MessagingTexting Statistics Text message marketing statisticsGenerational Texting Behaviors1Consum...
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9 AI Chatbot Examples That Help Businesses Thrive
02/22/2023
In recent years, AI chatbots have been all the buzz in the tech and business world. AI chatbot examples from companies, big and small, show success in customer interactions. As conversational AI cont...
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Agent Workspace Takes Customer Service to the Next Level
02/22/2023
Extra! Extra! You might have heard the news already – the new LiveHelpNow Agent Workspace is here to stay and shine. Over two years in the making, our new agent software interface is now availab...
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SMS Chatbots: Complete Guide with Tips and Examples
02/13/2023
What Are SMS Chatbots? SMS chatbots are automated computer systems that communicate via text messages. A marriage of automation and convenience, this handy tool can help boost business communicati...
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30 Empathy Statements that Make Customer Service Shine
02/06/2023
Empathy statements take customer service to a new, more personal level. They address and validate customers’ feelings. They help customer support agents stay out of judgment. And they help communic...
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15 Live Chat Benefits for Businesses of Any Size
02/01/2023
In 2023, live chat software is a must for any business. Why? Because benefits of live chat is endless. If technologically-advanced aliens sent a spaceship to Earth, one of the first things they would...
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New LiveHelpNow Features 2023: The Year Ahead
01/27/2023
A new year brings new beginnings and, naturally, new LiveHelpNow features and updates. The quest for New Year’s resolutions gets a bad rep. Most people abandon their resolutions within days or wee...
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10 Golden Rules of Customer Service
01/26/2023
Customer Experience (CX) is vital to any business strategy, big or small. The principle, “Treat others as you would want to be treated,” also applies to customer service. By following thi...
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Navigating the Holiday Business Social Media
12/20/2022
The holiday season is surely the most wonderful time of the year. But it is also the busiest. There is no exception to this when it comes to business social media marketing. To help navigate the world...
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