Natalya Bucuy
Natalya Bucuy is a content marketer at LiveHelpNow. With expertise in customer service and marketing, she has written numerous articles on the topic of customer experience, employee experience, and small business operations.
All articles by this author
LiveHelpNow Software Features to Shine in 2024
01/31/2024
The year 2024 brings us some exciting events to note. The Paris Olympics Games, World Cups in various sports, and a total solar eclipse (April 8!) are just some of them. And of course, let’s no...
Know More
5 Best Live Chat Systems in 2024
01/19/2024
Are you tired of boring old customer service lines? Sick of waiting on hold for hours? Well, have no fear because live chat systems are here to save the day! When choosing software to help you achiev...
Know More
Best Knowledge Base Software for 2024
01/02/2024
Table Of Contents Understanding Knowledge Base SoftwareWhat is knowledge base software?Importance of Knowledge Base Tools in BusinessKey Feat...
Know More
The Benefits of Live Chat Support for Enhanced Customer Service
12/21/2023
Live chat support offers businesses a convenient and effective way to engage with their customers in real-time. In this article, we will explore the numerous benefits of live chat and how it can enhan...
Know More
Customer Engagement Strategy: Boosting with Technology
12/19/2023
Customer engagement is more important than ever. Gone are the days of simply providing a product or service and expecting customers to stick around. To stand out from the competition and create a loy...
Know More
How to Reduce Customer Churn Using AI
12/15/2023
Are you struggling to retain your customers? Don’t worry, artificial intelligence (AI) is here to assist. In this article, we’ll explore three exciting ways that AI can help you reduce cus...
Know More
2023 Year in Review: LiveHelpNow Software Features
12/13/2023
Before New Year’s resolutions take center stage, it’s good to reflect. Look back and count all of our blessings and accomplishments. For us, 2023 brought some significant improvements and exciting...
Know More
Increase eCommerce Sales During the Holidays
12/07/2023
The holiday season is here, and that means one thing for eCommerce businesses: it’s time to amp up your sales game! With countless shoppers looking for the perfect gifts and deals, you need to m...
Know More
Customer Service Communication Mistakes that Can Kill Your Business
12/05/2023
Customer satisfaction is the key to any successful business. A crucial component of satisfying customers is effective communication. Poor communication, on the other hand, can have a devastating impa...
Know More
How to prepare for increased live chat volume
11/22/2023
Live chat has become an integral part of customer service for businesses of all sizes. Recent statistics show higher customer satisfaction scores from customers who use live chat – 73%, compared...
Know More