Natalya Bucuy
Natalya Bucuy is a content marketer at LiveHelpNow. With expertise in customer service and marketing, she has written numerous articles on the topic of customer experience, employee experience, and small business operations.
All articles by this author
Close the loop: Turn customer feedback into customer insight
11/26/2024
Courtesy of FreeDigitalPhotos.net Regardless of the products it sells or the work it performs, no business can be successful for long if its customers aren’t happy. To learn where they stand...
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Leadership and Followership Learned From Dance
11/21/2024
Sometimes the most valuable lessons in leadership and followership come from outside the office. Meet Mario Che and Jeanette Fiallo, Latin dancers from Florida. Photo by Ray Lopez Photo by T...
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Moments of truth that make or break customer experience
11/18/2024
A typical customer journey is made up of several key stages. It usually starts at the point people discover and research a brand. They then progress to the purchasing, onboarding, and post sale inter...
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4 Email Support Tips to Up Your Customer Service Game
11/18/2024
Despite new technologies, email communications remain relevant. How can customer service representatives use them effectively? Haircut. Email. Customer Service. A while ago a friend of mine we...
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Knowledge Base Categories: 5 Tips to Organize Effectively
11/17/2024
Courtesy of FreeDigitalPhotos.net So you have decided to start a knowledge base. Smart choice! But a knowledge base can’t be established simply by installing a knowledge base softwar...
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Live Chat Lead Generation: Boost Your Small Business Growth
11/17/2024
One of the biggest challenges for small businesses is to generate quality leads and convert them into customers. Lead generation is no easy task. It requires a great marketing strategy to be able to ...
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Don’t Be a Creep: Five Steps to Customer Profiling
11/14/2024
If you ever talked about the nuances of a World War II battle to a friend who doesn’t care about history, talked about baseball to someone who doesn’t watch sports, or tried to discuss a piece of...
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7 ways you can stop customers from getting buyer’s remorse
11/14/2024
“I think you should have looked around. You would have gotten a better deal” If you are a salesperson nothing is scarier than these words spoken to your customer by their spouse, c...
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How To Build a Successful Customer Support Team From Scratch
11/14/2024
Good customer service is rarely memorable. However, bad customer service can leave your clients fuming. Meeting your customers’ satisfaction is essential in generating sales and keeping your busine...
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![Guest Post: Multilingual Customer Support [Infographic]](https://livehelpnow.net/wp-content/uploads/2019/12/multilingual-456774_1280-768x626.png)
Guest Post: Multilingual Customer Support [Infographic]
11/14/2024
“Is it worth investing in multilingual customer support solutions? After all, English is omnipresent globally, and billions of people understand it well. Let’s go with this language for customer ...
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