Natalya Bucuy
Natalya Bucuy is a content marketer at LiveHelpNow. With expertise in customer service and marketing, she has written numerous articles on the topic of customer experience, employee experience, and small business operations.
All articles by this author
The Integral Link Between Employee and Customer Retention
10/21/2021
If you look at a prosperous business model you will notice two factors contributing the most to its success, satisfied customers and happy employees. Experiencing a higher turnover is devastating for ...
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10 Ways Help Desks Can Help With SEO (Search Engine Optimization)
10/13/2021
What is one way online help desks can help with SEO (search engine optimization)? To help companies support their SEO efforts through help desks and support centers, we asked marketing leaders this qu...
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How to Provide Good Customer Service While Handling Multiple Chats
10/07/2021
How many in-person conversations can you have at the same time? Brain studies suggest the answer is just one. And if you’re in a group of people, only four people can have a conversation t...
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3 Situations When a Business Call Is Better than Email
10/05/2021
No matter how much information you put into your website, packaging, or user manuals, clients will always run into issues while using your product or service. Handling their requests profess...
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New Agent Workspace for Better Agent Experience
09/30/2021
Alright, folks! It’s storytime! The year was 1878. In a laboratory in Menlo Park, New Jersey a very determined scientist and his staff set out to complete a project. The group’s goal was to create...
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10 Tips for Personalizing Customer Service Online
09/30/2021
What is one tip for personalizing customer service through online communications like live chat or email? To help you personalize customer service communications online, we asked marketing and busines...
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LiveHelpNow Updates Mobile App for Ultimate User Experience
09/28/2021
Be honest. When you wake up in the morning, what is the first thing you do? If you’re like most people, you check your phone. According to one mobile consumer survey, 23 percent of adults check th...
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Customer Acquisition Tactics That Won’t Tick Off Your Current Customers
09/21/2021
If you get your internet services from a traditional cable provider (and no, we will not name names here), chances are, every year you make THE phone call. You know, when you get your monthly bill a...
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Top 7 Mistakes to Avoid in Live Chat Communication
09/15/2021
With great technology comes great responsibility. This paraphrased principle of Spider-Man fits customer service in today’s digital world supremely well. The more instruments we have to influe...
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7 Smart Strategies to Increase Customer Retention in 2021
09/08/2021
Table Of Contents Why is Customer Retention Important?1. Make Simple Instructions A Priority2. Establish A Community3. Ask For Feedback4. Mak...
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