Natalya Bucuy
Natalya Bucuy is a content marketer at LiveHelpNow. With expertise in customer service and marketing, she has written numerous articles on the topic of customer experience, employee experience, and small business operations.
All articles by this author
Customer Acquisition Tactics That Won’t Tick Off Your Current Customers
09/21/2021
If you get your internet services from a traditional cable provider (and no, we will not name names here), chances are, every year you make THE phone call. You know, when you get your monthly bill a...
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Top 7 Mistakes to Avoid in Live Chat Communication
09/15/2021
With great technology comes great responsibility. This paraphrased principle of Spider-Man fits customer service in today’s digital world supremely well. The more instruments we have to influe...
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7 Smart Strategies to Increase Customer Retention in 2021
09/08/2021
Ah, the wonderful feeling of landing that sale! Score!!! Making a sale is a great starting point for any business. But true mastery lies in getting the customer to come back after that initial purchas...
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Big Leads for Small Businesses: Social Media Lead Generation Guide
09/03/2021
Do you ever imagine what it would be like to break out of the boundaries of a boring routine? What it would feel like to be your own boss? If you ever thought about opening your very own business, n...
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Ticket Support System Updates: Omnichanneling Like Crazy
08/31/2021
Table Of Contents Put it Anywhere: New Embedding Features1. Support Portal Embed2. Embedded Chat Widget3. Website embedGet It All Together: T...
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Self-Service Galore: LiveHelpNow Introduces Customer Support Portal
08/30/2021
Automated postal kiosks. Cashier-less grocery stores. Order and payment monitors in restaurants. As innovations advance, more and more self-serve technology enters everyday life. And why not? Custom...
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Shopping Cart Abandonment: Prevent It, Manage It, Reduce It
08/24/2021
“Why did you leave? What did I do wrong? Is this my fault?! Come back!” What do fishermen and eCommerce business owners have in common? They both know the sentiment of losing what they have be...
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4 Great Tools That Improve Customer Experience
08/19/2021
Table Of Contents What is a customer support tool?Benefits of Customer Service Software1. LiveHelpNow2. Qualtrics XM3. Salesforce Service Clo...
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Build a Conversational AI Virtual Agent in Three Steps
07/20/2021
What matters to customers today? Short answer: convenience. Customers are showing that they will take their business where they can get convenient self-service solutions built on conversational arti...
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Security Update: Single Sign-On and Two-Factor Authentification
07/15/2021
Oh, passwords…What a life’s joy they are…NOT! With modern tech advances, security measures must step up. So passwords get longer, have additional requirements, and, let’s be honest, ta...
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