Natalya Bucuy
Natalya Bucuy is a content marketer at LiveHelpNow. With expertise in customer service and marketing, she has written numerous articles on the topic of customer experience, employee experience, and small business operations.
All articles by this author
CX Research As a Main Marketing Strategy
12/26/2024
In recent years, customer experience (CX) has become a term and focal point of marketing plans for businesses of all sizes and sectors. In addition, CX is becoming increasingly important to compete su...
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How to use Pinterest for business
12/26/2024
I don’t always use social media, but when I do I prefer…Pinterest? Lots of media has circulated around Pinterest as a great social media marketing tool, but for some industries the picture-sh...
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SendInBlue – LiveHelpNow Live Chat integration
12/26/2024
LiveHelpNow help desk software collects a lot of useful information about your customers. The SendInBlue Integrations will allow for easy transfer of live chat customer information into your SendInBl...
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How a call back system improves call center effectiveness
12/26/2024
What do you do when you are short on trained agents to man your helpdesk, but neglecting calls can lead to customers and prospects jumping ship and giving you a bad rep? What do you do when yo...
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Sneak Peek Feature: Superpower of Live Chat Communications
12/25/2024
We are all obsessed with the idea of superpowers. From flying to invisibility and mindreading – the fantasy that we can do and be more than just an ordinary human is fascinating. Well, flying a...
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8 Ways to Maximize ChatGPT for Customer Service
12/22/2024
ChatGPT, an AI tool developed by OpenAI, continues to make waves across all industries. If you’ve been on the internet at all in the last 12 months, chances are you’ll have heard of it. With the ...
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Ticket Management Made Easy for Carolina Biological Supply
12/22/2024
Of oInnovation. Quality. Service. These are values Carolina Biological Supply Company holds close to its heart. It instills these principles into everything it does, from staff training to its pro...
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Nutshell Integration
12/12/2024
LiveHelpNow help desk software collects a lot of useful information about your customers. The Nutshell integration will allow for easy transfer of live chat information into your Nutshell people li...
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Live Chat Queueing
12/11/2024
Live chat queueing is a valuable tool for businesses looking to provide efficient and effective customer support. Using live chat queueing strategies, businesses can optimize their customer service o...
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How to get Old Customers back: 15 Winback Strategies
12/09/2024
What is one strategy to get old customers back? To help you earn a previous customer’s business, we asked business professionals and leaders this question for their insights. From checking in ...
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