First Call Resolution: What It Is and How to Improve It
01/08/2025
Table Of Contents
What Is First Call Resolution?How to Calculate First Call ResolutionImproving First Call ResolutionImplementing Strategies ...
Know More
7 Essential Customer Service Communication Skills
12/22/2024
Today’s consumers have never had more choices when it comes to product or service providers. This means that a solid customer support team is even more important when it comes to attracting and ret...
Know More
8 Steps to Building a Winning Customer Service Strategy
11/21/2024
It’s no secret that customers are the lifeblood of any business. Business success is impossible to achieve if you’re leaving your customers angry with your products, services, or customer ser...
Know More
Key Features of a Great Customer Service Chatbot
11/20/2024
Anyone who works in customer service will tell you just how time-consuming and resource-intensive it can be. To ease the strain, many businesses have turned to customer service chatbot services. In f...
Know More
Chatbot Customer Service: Your Questions Answered
07/27/2023
Deciding whether to adopt a chatbot as part of your customer service plan can be intimidating. Will customers use it? Will the quality of my customer service suffer? What about operational cost savin...
Know More
11 Proven Ways to Improve Customer Response Time
06/23/2023
Is there anything more frustrating than waiting on hold? Delayed customer service is a headache for both customers and service representatives alike. The longer it takes for a customer to receive serv...
Know More
Great Customer Self-Service: Examples, Tips, Benefits
06/14/2023
When talking about customer service, most people think about talking to a live support agent on the phone or interacting with someone in person. But companies can provide customer service without ever...
Know More
Sorry for the Inconvenience: Apology in Customer Service
05/31/2023
If you’ve ever interacted with customer service agents, chances are you’ve heard the phrase “sorry for the inconvenience” at least a dozen times. Apologies are an important part of resolving i...
Know More
9 Best Customer Experience Podcasts
05/25/2023
Table Of Contents
1. The Customer Experience Podcast2. Crack the Customer Code3. The Modern Customer Podcast4. The CXChronicles Podcast5. The...
Know More
