October 13, 2023
Resolving Repetitive Inquiries with Self-Service and Chat GPT Generative AI
Repetitive inquiries automation through self-service is a game-changer for customer support. ChatGPToffer an effective and scalable game plan.
Customer Support Platform
The complete support platform that helps your team move faster
LiveHelpNow brings chat, ticketing, knowledge, automations, and true omnichannel support into one connected workspace so everything flows and your team moves faster. Built-in AI enhances every workflow, with advanced capabilities through hue. Support that feels fast and effortless.
One platform. Zero friction. Real efficiency.
LiveHelpNow brings your support essentials together so your team can focus and your customers can get answers faster. Just one clean space where conversations move forward and customers get the help they need.
Live Chat & Chat Bots
Help customers instantly with modern, flexible messaging.
Ticketing
Stay organized with clean workflows that keep conversations moving.
Knowledge Base
Create, organize, and deliver accurate answers everywhere your customers need them.
Automations
Reduce repetitive work and guide conversations to the right place.
Omnichannel Support
Show up on every surface your customers use and keep it all connected in one place.
Integrations
Plug LiveHelpNow into the tools you already rely on.
AI should remove effort, not add complexity
LiveHelpNow includes AI that helps your team respond faster, write more clearly, and stay organized. When you want even more lift, Hue AI gives you conversational intelligence and advanced knowledge tools that scale as you grow.
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Intelligent RoutingAutomatically direct conversations to the right agent based on skill, availability, and context.
Smart SuggestionsSurface relevant knowledge base articles and response templates in real time as agents work.
Fast teams run on great knowledge
LiveHelpNow helps your team create, organize, and share information with clarity. Customers get answers sooner. Agents get guidance instantly. Leaders get consistency across every channel.
Add hue AI for knowledge that stays fresh through automated updates and content recommendations
Support from real humans who care
Great software only works when the team behind it shows up
Buyers choose LiveHelpNow for the platform. They stay for the service. When you need help, you reach real people who know the product and care about your success.
Book a 30-minute demo
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Frequently asked questions
What is LiveHelpNow?
LiveHelpNow is a customer support platform that puts every channel in one agent workspace: website live chat, SMS, email tickets, phone and callbacks, Facebook Messenger, Instagram, WhatsApp and Google Business Messages, plus a knowledge base and support portal, secure forms, surveys, automations and reporting. Hue, the AI built into it, answers customers and assists agents from knowledge you approve. In business since 2010, based in Doylestown, Pennsylvania.
Which channels does LiveHelpNow cover?
Website live chat, SMS, email and ticketing, phone (call flows, callbacks and Zoom Phone), Facebook Messenger, Instagram, WhatsApp, Google Business Messages and Slack, plus a customer support portal with a knowledge base and secure forms. Conversations from every channel land in one workspace, so the conversation, the ticket and the customer record stay together.
Can my agents serve customers in other languages?
Yes. The agent console translates live chats both ways (Microsoft Translator and Google Translate), so an agent can serve a customer in the customer's language and reply in their own. The knowledge base can show a translation widget for readers. Website crawling for Hue is English by default.
How does the handoff to a human work?
At any point the customer can ask for a person and the chat goes to your queue with the full conversation and a summary, so nobody repeats themselves. Hue also hands off on its own when it is unsure, when the topic is sensitive (legal, medical, financial, account security) or when only staff can act. On the phone it transfers with a spoken summary of the call.
Which tools does LiveHelpNow integrate with?
CRM and help desk: Salesforce, HubSpot, Zendesk, Zoho CRM. Messaging: Facebook Messenger, Instagram, WhatsApp, Google Business Messages, Slack. Email marketing: Mailchimp. Commerce: Shopify and ShipStation for order lookup. Phone and SMS: Zoom Phone, Twilio, Telnyx. Plus SAML single sign-on, outbound webhooks and a REST API for anything else. The integrations page has the full list.
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