Serve Up A 24/7 Support Buffet

Imagine a customer service world where your agents will never have to answer the same, repetitive questions again. Envision a place where their time and energy is spent on handling only the most challenging customer requests. Your business can be this heavenly place.

Utilize our Knowledge Base to keep all the information your agents need in one centralized location, increasing your team’s efficiency. With this strong foundation, our AI-driven chatbot, Hue, can shine! Hue will handle routing complex inquiries to the right department, enter valuable data into your CRM, book appointments, and deflect calls and chats by answering your customers’ most common questions. It can even safely collect confidential customer information (i.e. financial, medical, identifying) for your agents using our secure forms feature.

Self-service doesn’t just mean happier agents and more satisfied customers. It also means an end to wasted time and resources. As customers discover your FAQs and chat options, the volume of costly support calls will be reduced. Better yet, knowledge base articles are attractive to search engines. Each support article you create will have its own branded URL, expanding your site’s content with relevant information.

Search engines will then easily scan and index your support center content. That, in turn, will naturally boost your website’s SEO. Training will be easier, too. You can create knowledge articles just for your internal teams and create sales scripts, troubleshooting articles and training resources that will allow you to bring new hires up to speed in record time.