FAQ Software
The knowledge base tools your team needs. The answers your customers want. Self-help perfection.
Everybody has a question that you don’t have time to answer. With LiveHelpNow AI software, all that clamoring for your attention will be a distant memory. Because now, your team and your customers will already have access to all the answers they’ll ever need. How? Since the knowledge base is AI-powered, this tool is constantly gathering data from your website to find the right answer for your customers. One easily searchable FAQ builder to make self-service support a breeze.
The Right Answers Every Time, Anytime.
30 Day Free Trial. No commitment. Get Started Today!
The gift that keeps on giving.
Your customers and agents will help themselves to a knowledge buffet.
Some Customers Want to Help Themselves.
No one likes contacting customer service. Give your customers the opportunity to help themselves on their terms. They’ll be happier and so will your agents. Everybody wins.
Take “I Don’t Know” Out Of Your Team’s Vocabulary.
With access to the company knowledge base, every answer your agents need will be right in front of them. All FAQs will be neatly tagged, organized, and instantly accessible. That means when your customers ask a question, your agents won’t have to struggle or place them on hold.
Never Repeat Yourself AGAIN.
Sick of feeling like it's Groundhog’s Day? Let us put an end to your suffering. The answers to the questions your customers and staff always ask will be right at agents' fingertips. You won’t have to sound like a broken record anymore.
Knowledge Base Benefits
Everything you need to offer the best in self-service support.
Reduced Call Volume
Give customers the option of self-service with AI customer support, reducing call and chat volume by up to 70%. Free up your agents to handle more challenging inquiries that need hands-on attention.
Instant SEO Boost
Every article is assigned its own URL. This will expand your site’s content with relevant information. It will also make it easy for search engines to scan and index published content.
Tagging & Categorization
FAQ software features allow you to label and tag every article. All data will be automatically categorized, so it can be easily found by your employees or your customers.
AI Chatbot
Our AI agent, Hue, uses knowledge base articles to answer your everyday FAQs. Give your human agents some room to breathe so they can give extra attention to customers who have more challenging inquiries.
Key Integrations
The FAQ software will integrate with your website, business processes, and other LiveHelpNow services (e.x. live chat software, ticket management software).
Featured Content
Users will have easy access to the answers they’re most likely to need. The Knowledge Base homepage will intuitively display your latest, most popular articles first.
Leverage Customer Feedback
Customers can rate your articles and leave comments. Your agents AND Hue can use their feedback to gain insight into the types of solutions they are looking for.
Simplified Employee Training
Add sales scripts, troubleshooting and training resources to your knowledge base. Then, use it as a resource to bring new hires up to speed in record time or to keep your veterans on their A-game.
Shareable Anywhere
Shareable article links will allow you to send information to anyone anywhere. Do it instantly via email, live chat, SMS/text message or social media.
Success Story
LiveHelpNow Tools Maintain Customer Satisfaction at FXChoice
From the need for a multi-language knowledge base to supporting agents and customers in various locations, FXChoice needed the right tools to adjust its sails in the whirlwind of change. Here’s how they did it.
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Get a free trialRecent Articles
Jan
10
Top 3 Reasons Your First Call Resolution (FCR) Rates are Down
01/10/2025 By: Natalya Bucuy
Having to repeat oneself multiple times is probably one of the most annoying things humans experience on the daily basis. Just ask your mom. Or, better yet, your customers. According to HubSpot research, 33% are most frustrated by having to repeat themselves to multiple support reps. That is why First Call Resolution, FCR rates, are […]
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Jan
10
AI Knowledge Base Management: The Brain of Customer Support
01/10/2025 By: Natalya Bucuy
Customer support can be a difficult task. From never-ending queues to repetitive inquiries, it’s a challenge to keep customers satisfied. Thankfully, the superheroes of customer support have arrived: AI knowledge base management. In this article, we’ll delve deep into the world of AI knowledge base management and explore its incredible benefits in customer support. Understanding […]
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Jan
08
First Call Resolution: What It Is and How to Improve It
01/08/2025 By: Brandon Stillwell
First call resolution (FCR) is one of the most important customer-service metrics. Especially so for businesses handling a substantial number of customer-service inquiries. It’s a good indication of how efficiently a service team is providing support. It also serves as a predictor of customer satisfaction, brand reputation, and operational efficiency. It can ultimately affect a […]
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