LiveHelpNow live chat and email ticket software is SOC2 compliant. SOC2 is a security framework that specifies how organizations should protect consumer data. This includes having a Risk Assessment against vulnerabilities and how to handle them. It also covers physical security (like handling hardware/documents), network security (ensuring secure servers and IT network), and verification penetration testing documents.

Unauthorized access to PHI can lead to severe consequences, including data breaches. LiveHelpNow access controls include logging and auditing capabilities. This allows organizations to review log-in attempts and detect any suspicious activity. The live chat and email software’s IP restrictions help block requests from unapproved locations. In addition, LiveHelpNow’s data purge feature ensures personal health information is automatically purged from the system. So, it is never stored on a server.

MFA login combines password validation and phone (or email) verification, adding a second layer of security. After a user enters his/her password, a second code is sent to a selected phone number or email. Only after the agent enters the received code will account access be granted. Even if a user’s login credentials are compromised, MFA can prevent unauthorized access because attackers would need physical possession of the second authentication factor.

256-bit encryption ensures that all PHI exchanged is encrypted (in transit and at rest) to prevent unauthorized access. It is a method that employs a complex security key. This makes it highly difficult for unauthorized individuals to access protected data. 256-bit encryption also ensures protection of lost or stolen devices. No matter what, the data stored on them remains inaccessible to unauthorized individuals.

Preserving HIPAA in live chat and email communications requires more than basic security. It involves a series of safeguards to protect the privacy of patients’ personal health information. This is why LiveHelpNow software has 256-bit encryption, MFA login access, file transfer control, IP restriction, and data purge features.

LiveHelpNow live chat and email ticket software is SOC2 compliant. SOC2 is a security framework that specifies how organizations should protect consumer data. This includes having a Risk Assessment against vulnerabilities and how to handle them. It also covers physical security (like handling hardware/documents), network security (ensuring secure servers and IT network), and verification penetration testing documents.

Unauthorized access to PHI can lead to severe consequences, including data breaches. LiveHelpNow access controls include logging and auditing capabilities. This allows organizations to review log-in attempts and detect any suspicious activity. The live chat and email software’s IP restrictions help block requests from unapproved locations. In addition, LiveHelpNow’s data purge feature ensures personal health information is automatically purged from the system. So, it is never stored on a server.

MFA login combines password validation and phone (or email) verification, adding a second layer of security. After a user enters his/her password, a second code is sent to a selected phone number or email. Only after the agent enters the received code will account access be granted. Even if a user’s login credentials are compromised, MFA can prevent unauthorized access because attackers would need physical possession of the second authentication factor.

256-bit encryption ensures that all PHI exchanged is encrypted (in transit and at rest) to prevent unauthorized access. It is a method that employs a complex security key. This makes it highly difficult for unauthorized individuals to access protected data. 256-bit encryption also ensures protection of lost or stolen devices. No matter what, the data stored on them remains inaccessible to unauthorized individuals.

Preserving HIPAA in live chat and email communications requires more than basic security. It involves a series of safeguards to protect the privacy of patients’ personal health information. This is why LiveHelpNow software has 256-bit encryption, MFA login access, file transfer control, IP restriction, and data purge features.