Natalya Bucuy
Natalya Bucuy is a content marketer at LiveHelpNow. With expertise in customer service and marketing, she has written numerous articles on the topic of customer experience, employee experience, and small business operations.
All articles by this author
Integrating Knowledge Management Systems with ChatGPT
10/18/2023
Knowledge management systems (KMS) have served as essential tools to streamline information gathering, storage, and retrieval processes. Harnessing the power of artificial intelligence (AI) technologi...
Know More
Resolving Repetitive Inquiries with Self-Service and Chat GPT Generative AI
10/13/2023
With the introduction of AI in customer service, the benefit of repetitive inquiries automation through self-service is becoming a reality. How can the automation of repetitive tasks help your busines...
Know More
Benefits of AI in Customer Service
10/11/2023
Artificial intelligence is revolutionizing various industries, and customer service is no exception. With its ability to analyze data, understand natural language, and make informed decisions, AI has ...
Know More
Best ChatGPT Practices for Business Growth
10/11/2023
Whether we like it or not AI is here and it’s here to stay. Recent innovations and improvements of Open AI’s ChatGPT (Generative Pre-trained Transformer) are changing the way businesses communica...
Know More
Appointment Scheduling Software for Small Businesses
09/06/2023
Modern times bring us digital tools faster than we might realize we need them. Appointment scheduling software is one tool that’s becoming a staple in a small business setting. And for good reasons...
Know More
Supervisor View Shows Real-Time Analytics
08/19/2023
What makes a good supervisor? One psychological study defines five components of effective supervision: support, trust, respect, time, and investment. While there is more on the topic, to facilitate...
Know More
Customer Service Benchmarks: Roadmap to Customer Success
08/03/2023
Table Of Contents How to Benchmark Customer ServiceWhy is customer service benchmarking important?Customer Service Benchmarks to Track 1. Re...
Know More
Shopify and ShipStation Integrations
07/31/2023
Any online retailer knows the oh-so-common customer inquiry – the Where Is My Order (WISMO). An everyday occurrence for customer service agents, this one is perhaps the simplest of...
Know More
Contacts Manager: All Contacts at Agent’s Fingertips
07/31/2023
When it comes to customer satisfaction, certain customer experience strategies come in handy. One of these strategies is to create a personalized customer experience. Doing so always pays off. That is...
Know More
LiveHelpNow Teams Up with JBConsulting to Expand Into Spanish-Speaking Market
07/20/2023
LiveHelpNow announces an exclusive partnership with JBConsulting to expand the reach of its omnichannel tools in Mexico and other Spanish-speaking regions. As LiveHelpNow’s reseller partner for ...
Know More