Natalya Bucuy
Natalya Bucuy is a content marketer at LiveHelpNow. With expertise in customer service and marketing, she has written numerous articles on the topic of customer experience, employee experience, and small business operations.
All articles by this author
Customer Service Communication Mistakes that Can Kill Your Business
12/05/2023
Customer satisfaction is the key to any successful business. A crucial component of satisfying customers is effective communication. Poor communication, on the other hand, can have a devastating impa...
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How to prepare for increased live chat volume
11/22/2023
Live chat has become an integral part of customer service for businesses of all sizes. Recent statistics show higher customer satisfaction scores from customers who use live chat – 73%, compared...
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AI Security Risks: Best Practices for Safeguarding Systems
11/21/2023
As Artificial Intelligence (AI) enters various facets of life, it is crucial to be aware of the potential risks that come with this powerful technology. AI security risks pose significant challenges a...
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Comprehensive Guide: ADA Live Chat Compliance
11/13/2023
Live chat has become an essential tool for online businesses to provide immediate customer support. With the wider use of this tool, it is crucial to ensure that live chat systems are ADA compliant. ...
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Comprehensive Guide: Supporting Customers on Social Media
11/09/2023
Supporting customers on social media has become an integral part of any successful business. With the rise of social media popularity, some weight of customer service shifted from traditional channels...
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Small Business Holiday Guide 2023
11/09/2023
Stores and shops stop being just stores and shops around the holidays. They become centers of the season’s busy buzzing energy, That excitement and magic anticipation radiate from underneath the cle...
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10 Ways to Build Customer Trust in AI
10/25/2023
Do customers trust AI? Its use is no longer limited to customer interactions with chatbots and online purchase suggestions. AI is making its way into various industries including customer service. A...
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Examples of Customer Touchpoints and Identification Techniques
10/24/2023
Table Of Contents What are customer touchpoints?Why are customer touchpoints important?Exploring Different Types of Customer Touchpoints1. In...
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Eliminating Agent Mistakes in Customer Service
10/23/2023
Mistakes happen. Agent mistakes in customer service can have a significant impact on both the business and its reputation. Agents may unintentionally provide incorrect information, misunderstand custo...
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Customer Experience Journey: A Comprehensive Guide
10/19/2023
Customer experience is not just a transactional occurrence. The customer experience journey spans the entire lifecycle of the customer’s interaction with the brand. Let’s take an exa...
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