Natalya Bucuy
Natalya Bucuy is a content marketer at LiveHelpNow. With expertise in customer service and marketing, she has written numerous articles on the topic of customer experience, employee experience, and small business operations.
All articles by this author
20 Ways To Make The Live Chat Experience More Personal
06/06/2019
Yes, people want speed and convenience. But, what they really want is a personalized experience. Have you ever called a customer service line in desperate need of assistance only to be greeted by ...
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Improving CX: 5 Ingredients for Successful Customer Experience
06/05/2019
Companies that score high in customer service are doing something right. We examine their customer experience strategies using five evaluation categories. What do Chick-fil-A, Trader Joes, Aldi, a...
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6 customer experience strategies to help you beat the competition
05/31/2019
Unless you’ve unlocked the secret of cold fusion or cured the common cold, your business has competition. Separating yourself from that competition involves more than just lowering prices or bea...
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7 tips for boosting your call center’s FCR (First Contact Resolution) rate
05/28/2019
When is a business delivering the best customer service possible? It’s when zero customers interact with customer service. This may sound counter-intuitive, but it’s true. Do you call your credit ...
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Three Ways to Improve Human Customer Service Without Extra Costs
05/28/2019
“Are you a real human?” We get this question all the time when we start our virtual chat sessions here at LiveHelpNow. Our customers don’t want to talk to robots. They want human customer se...
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5 Tips Towards Delivering Consistent Customer Experience
05/23/2019
Table Of Contents What is consistent customer experience?1. Work on your branding2. Develop a healthy work culture3. Focus on training4. Achi...
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Closing the Generational Gap in Workplace
05/07/2019
“Don’t make fun of your mother for needing help with her computer. She taught you how to use a spoon!” The popular online meme’s got a point. In the ever-changing tech world, the younger gener...
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Bad Enough that Customers Aren’t Always Right…What If Your Customers Are Just Plain Dumb?
03/15/2019
Before you get offended by the title…just hear us out. As we take this moment to acknowledge the existence of stupidity, we promise to do it as respectfully as humanly possible. We aren’t the ...
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Cure for the Mondays – Bring Joy to your Workday
02/21/2019
It’s Monday! Are you dreading the upcoming work week? If so, chances are that it’s not the tasks at hand that are bothering you. It’s not the upcoming meetings and conference calls, and itR...
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New: Translate SMS chats, Find untagged chats, Merge tickets
02/04/2019
The following improvements were released on February 3rd, 2019: SMS Live Chat translation LiveHelpNow text-to-chat feature finally gets translation service, you will now be able to translate live chat...
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