Natalya Bucuy
Natalya Bucuy is a content marketer at LiveHelpNow. With expertise in customer service and marketing, she has written numerous articles on the topic of customer experience, employee experience, and small business operations.
All articles by this author
5 Ways AI is Personalizing the Customer Experience
07/24/2019
Every week, I get an email from Netflix that alerts me to a new series (or a new documentary) that I might like based on my previous viewing choices. The mobile app, Bandsintown, periodically sends me...
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How CPAP.com Improved Their Customer Satisfaction Scores by 15% with Live Chat
07/16/2019
Established in 1999, CPAP.com has been dedicated to providing affordable Sleep Apnea equipment and superior customer service to its clients for 20 years. According to their website, whether the CPAP...
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How to Use Help Desk Tools to Be a Proactive Customer Service Hero
07/12/2019
Table Of Contents Proactive vs. Reactive Service: ComparisonRelated Post: Six Steps to Successful Journey MappingWays to Achieve Proactive Cu...
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A Tool that Makes a Difference: Ticket Management System
07/10/2019
“It’s hard to make a difference when you can’t find your keys” It’s hard to make a difference when you can’t find your keys – one of my favourite #book title...
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Understanding The Customer Lifecycle Management Process in 5 Easy Steps
07/02/2019
Table Of Contents What is customer lifecycle management?The 5 Steps of Understanding Customer Lifecycle ManagementStep 1: ReachStep 2: Acquis...
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4 Brands Delivering A Live Chat Customer Experience Worth Tweeting About
06/28/2019
It isn’t easy for companies to forge a human connection with their customers through live chat. In truth, building a meaningful B2B or B2C relationship via live chat takes a hell of a lot more str...
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Six Steps to Successful Customer Journey Mapping
06/26/2019
Customer journey mapping – what is it? “Try to see it my way, Only time will tell if I am right or I am wrong. While you see it your way There’s a chance that we may fall apart before to...
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6 Ways You Can Get Quality Customer Feedback
06/21/2019
Running a business without asking your customers’ feedback is like trying to cross a busy street with headphones plugged into your ears while playing Angry Birds on your phone. If you think cus...
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Customer Experience Expert Round-Up: 6 Brands That Are Getting it Right
06/13/2019
Customer experience horror stories are rampant. Everybody has one. On any given day, you can turn on the news or scroll through social media only to find countless narratives that detail nightmare va...
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5 Ways to Make Employees – And Customers – Happy!
06/11/2019
The Connection Between Happy Employees and Enthusiastic Customers When employees love their jobs, their work performance is better. In turn that makes customers happy. How do we know that ̶...
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