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Recent Articles
Jul
02
Help Desk and Live Chat: Why You Probably Need Both
07/02/2025 By: Maria De Jesus
Customer expectations today are not as simple as they were. People want quick, helpful responses. They also like them on their terms—through email, chat, or text. So the question many businesses face is: Should we use live chat or help desk software? The answer isn’t always simple, but in most cases, using both is the […]
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Jun
26
ChatGPT or Gemini? Choosing the Right AI for Your Chatbot Needs
06/26/2025 By: Maria De Jesus
Chatbots used to sound like robots—literally. But now? They’re having full-on conversations, answering questions, and helping customers 24/7. We’re not in the future. We’re in the now. If you’re wondering which AI is best for your chatbot needs, you’re not alone. It’s a common question. Two big names keep coming up: ChatGPT (by OpenAI) and […]
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Apr
29
Transforming Customer Experience Through AI Chatbot Integration
04/29/2025 By: Mary Dellosa
As customers demand instant help and 24/7 service, businesses must adapt fast. AI chatbot integration now leads this change. These smart tools go beyond basic support. They reshape how companies connect with people. From handling tickets to boosting sales, AI chatbots now drive digital success.But adding a chatbot is not enough. You must build smooth, […]
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