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Recent Articles
Jul
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How Does Live Chat Work? A Complete Guide to All Things Live Chat
07/15/2025 By: Maria De Jesus
Let’s talk live chat. If you’ve ever landed on a website and seen that little chat bubble pop up with “Need help?”—that’s live chat software at work. And if you’re running a business (especially online), understanding how this works can save you time, money, and a lot of customer frustration. This article will explain the […]
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Jul
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Help Desk and Live Chat: Why You Probably Need Both
07/02/2025 By: Maria De Jesus
Customer expectations today are not as simple as they were. People want quick, helpful responses. They also like them on their terms—through email, chat, or text. So the question many businesses face is: Should we use live chat or help desk software? The answer isn’t always simple, but in most cases, using both is the […]
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Jun
26
ChatGPT or Gemini? Choosing the Right AI for Your Chatbot Needs
06/26/2025 By: Maria De Jesus
Chatbots used to sound like robots—literally. But now? They’re having full-on conversations, answering questions, and helping customers 24/7. We’re not in the future. We’re in the now. If you’re wondering which AI is best for your chatbot needs, you’re not alone. It’s a common question. Two big names keep coming up: ChatGPT (by OpenAI) and […]
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