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Recent Articles

LiveHelpNow’s Unified Customer Support Platform for Emails and Chats

Jun
21

LiveHelpNow’s Unified Customer Support Platform for Emails and Chats

06/21/2024       By: Maria De Jesus

Customers today expect quick, consistent responses via email or live chat. LiveHelpNow meets this need with a unified customer support platform, letting businesses manage emails and chats seamlessly. This article highlights the benefits and features of this solution, focusing on how it improves the omnichannel customer experience. The Need for a Unified Customer Support Platform […]

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Boost Brand Image with LiveHelpNow’s Customizable Surveys

Jun
18

Boost Brand Image with LiveHelpNow’s Customizable Surveys

06/18/2024       By: Maria De Jesus

Understanding your customers is more important than ever. LiveHelpNow’s customizable survey feature, with up to 10 questions, offers a powerful way to gather essential feedback. Here’s how these surveys can tackle some common business challenges and improve your overall performance. What Are Customizable Questions in LiveHelpNow Surveys? A customizable question is a survey question tailored […]

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Effective Email Tracking and Accountability with LiveHelpNow’s Ticketing System

Jun
12

Effective Email Tracking and Accountability with LiveHelpNow’s Ticketing System

06/12/2024       By: Maria De Jesus

Effective tracking and accountability are crucial for customer support teams to provide timely and accurate responses. Especially when utilizing email tracking software. However, without the right tools, managing these can be challenging. LiveHelpNow’s tickets and email management and tracking feature tackles these issues directly. Offering a comprehensive solution that enhances tracking and accountability. The Problem: […]

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- Joel Levin, VP of Support